MoolChand Hospital — Harassment and falsification of bill

My mom was operated and got her hip replaced. The surgery was planned for both the hips, however, the doctor suggested to go for one at this time and other will performed later. There was a huge communication gap as the hospital staff came to prepare her for the second surgery. The discharge was scheduled on 25/Dec and it was communicated that due to the lean staffing on Christmas it will be done the next day. The next day we were all ready to get the discharge but the billing was prepared post lunch. The hospital staff along with Prystine care asked me to sign on the billing to send it to insurance and after checking I realised that the billing was way more than the amount told before surgery. The staff wanted me to sign the bill forcefully and upon requesting the clarification, it was communicated that the extra billing was done intentionally and amount of implant used was mentioned 37000 extra. I requested for the revision of billing to which hospital informed me that their audit has been done for today and they won’t revise as per the HOD at hospital. The implant invoice clearly confirmed that the implant cost was falsified in the billing. They did not discharge on 26/Dec and removed everything from the room and kept us waiting till 11 and finally mentioned that the discharge can be done on 27/Dec. They also said they intentionally prepared the billing at higher side so that they can charge more from the insurance. They managed to get my sign on falsified billing as my mother was suffering coz of no medication at hospital.they argued you are not paying your insurance is. This harassment and malpractice to be notified to concerned authorities. I will take legal advice if required. We are still awaiting discharge.