Morestore — amount deducted but payment didn't done

Address:

Hyderabad, Andhra Pradesh, 500091

I've purchased a nivea face wash at more nizampet branch. And made payment through card, but due to low battery issue of swiping machine the employee said payment is not successful. So i paid using cash, later i checked with net banking it shown as amount has deducted at your pos store. I went to store there they are not reacting well. The transaction has done on last friday i. E., 22nd june 2018. Since they didn't helped me regarding this transaction. I want my amount back.