Morestore — Fraud Online Stores - Amount deducted but Delivery not Done

Address:

Rajarhat, Kolkata, PIN - 700136, West Bengal

After 5 days of giving order through online mode still Neither other got processed nor any status change. I've booked my grocery through More Super Market (Aditya Birla Group) on 3rd October (Order No. 534219 of Rs.1260/-)which still got undelivered after 5 days though amount got deducted. Even when called up the customer care on 7th October 2021 they also told the order will be delivered but no step has been taken from their side.

Very Very disappointed also because there is no option of cancelling the order from Online Stores. Kindly help me from such fraud customer service activity from such big brand More.