Morphy Richards — Morphy richards instacook stainless steel electric kettle for noodle, pasta and beverage 1200 watts from amazon

Address:	400060
Website:	www.morphyrichardsindia.com

I purchased morphy richards instacook stainless steel electric kettle for noodle, pasta and beverage 1200 watts from amazon. Initially used to only boil water and after a few days tried the noodles and pasta and nothing worked. I followed all instructions still it would take multiple boils to get them ready. By that time, the return window on amazon had closed. So i called up the customer care and they connected me to the sarthak service centre. Sarthak service centre people sent one person who said that they need to replace a part. Following that no one came. I made 4 complaints in all. Every time they would call and ask me the issue and complete the call without doing anything. Mr ram and lakshman and one reshma are the managers of the centre. They royally took me for a ride. They kept promising that 'tomorrow we will come 100% and repair it"but no one called, no one turned up. When i called to check, they said in the background rudely mocking me that"go and tell that woman how it is to be used, we cant do anything."and guess what, they just completed my complaint saying it was resolved. Again!

Is this why we trust your brand so that we are treated in such a crass manner? I am going to share my horrible experience with morphy richards and sarthak service centre. Its not like got this product for free. I paid hard earned money to the brand. Disgusting experience.