Mother Dairy Complaints & Reviews

Dear sir,

That on 22.08.2020 the complainant bought two fruit yoghurt mango from mother dairy booth no. 521, situated at tagore park, delhi-110009.

The manufacturing date on the pack is 10.08.2020 and date o[censored]se best before 25.08.2020.

That the packs were kept in the refrigerator, however by today morning i. E. 23.08.2020 the pack was swollen up and within 5 minutes it busted / cracked open from the bottom and the material started leaking out (Photographs enclosed). The pack will be kept by me for two days i. E. Till 25.08.2020, which can be returned to the booth operator after a valid receipt, subject to your reply and instructions.

The complainant visited the booth no. 521 and explained the booth operator, who disclosed his name as kapoor (Photo enclosed), however he instead of listening to the complaint and resolving the same started arguing and misbehaving with the complainant by saying that at the time of selling it was in good condition and thereafter the booth has no liability/responsibility, either to return and/or replace the sold product.

It is further submitted that although i have full confidence and belief that the present complaint will not be entertained and will go unheard, but still, i, being a customer deserve some right of being heard.

Moreover it's not a matter of rs. 30/- but the service and behaviour we get and such misbehaviour is intolerable and unacceptable.

It's a routine on this booth that the operators do not respond properly to the query of the customers and they often misbehave/respond in ill mannered way.

It's my humble submission, to maintain the dignity of your company, you must keep a complaint register in each booth, check the stock validity and further randomly inspect the behaviour of the booth operators, else it will ruin your goodwill, repute and trust of the customers.

You may ignore this at your wisdom.

Copy to:

P. S. Mukherjee nagar

This particular mother diary vegetable booth is having two machines. But he operates only one machine even in the morning rush hours. Today I had a similar experience at 7:30 when one machine is functioning for the public and other machine was functional with a man in counter. When I asked about why he is not doing for public, his answer was it is being tested. When the timing is 6 onward what was he doing? Clearly visible from outside that he was weighing for some unknown ?Has the mother diary started home delivery?
Today it was raining badly and all o[censored]s need to go to office in this pandemic despite this fact, this man was busy in catering to invisible customers than who was in Queue. When I asked he insted of starting from both machines, the reply was testing. You need to rectify this urgent basis as this sector is very huge and this man very often does this .

Yesterday ie 16.08.20 I bought 6 packets of mother dairy flavored milk from the Mother Dairy booth at the Peepal Apartments, Sector
17, pocket E, Dwarka, New Delhi society dairy booth. Today morning when I opened one of the packet it gave foul smell and was not in good condition.

When I checked the date of manufacture
I found that all packets had the date printed as 17/07/20

How could the seller at booth sell me 30 days expired milk ! Out of 6 packets i bought my family consumed 2 packets.

When I brought this matter to to his notice he shockingly said that it's not his responsibility or fault in this matter whatsoever and that
I need to complain about this myself but he doesn't have any such obligation to complaint about it himself as his supplier sends him milk over which he has no say or control !

My whole family including my kids consume the mother dairy milk every day but now my trust on mother dairy has been shaken badly.

I request you to kindly look into this matter and rectify this issue on priority.

Sir
It has been observed that mother dairy booth 665 token vending machine
Becomes un functional during power failure.
Result of that during long power milk quality in stored milk in booth becomes in hygienic. Most of the time morning milk becomes curd during
Boiling. This has been intimated to booth vendor. He is helpless to get replaced the battery from mother dairy.
Pl. Initiate this complaint on priority

Curd made from mother daily full cream milk is so sticky and looks like favicol, even water is not dissolving in the curd.

Yesterday i purchased 3 packets of tonned milk dated 11 august 2020 and 1 curd worth rs 30 of the same date of expiry but
Milk turned curd while boiling and with 1 rest packet i went to the shop to return that. He denied and gave me no return or replacement. It is really annoying. And the curd had yellow ingredients at the bottom. Do the needful i want the replacement or return back. I threw it thinking that the retailer will change the product.

Hi, my name is sandesh kumar from shahjahanpur u. P. There is shop nearby who is charging 30 rupees for 500 ml milk however the price of the product is 28 rupees. What should i do?

I am very happy with all the products of mother dairy, but my complaint is only against the people who handle the dealing of such a product. I regularly buy milk & other products, today (06-aug-20) around 06:39 pm, as usual, i went to mother dairy to buy milk, they are extremely rude and doesn't have manners to talk to consumers. So i want you to kindly take action on such people and when i asked them you guys don't have manners, he replies don't come here to buy. This not first he asked whenever some tell something they always reply the same.

The complaint is from mother dairy of noida sector 49, mother dairy boot no.18807. This is not acceptable.

Kindly take some action against them.
Thanks
Regards,
Arshad bajaj. +[protected]

Hello, your mother dairy booth no. 19702 dilshad colony. Owner of this shop is very rude and he is denying for any other payment mode except mode.

Please look into this matter because it creates a lot of problem to local residents.

Abhay Kumar Singh and Jaswant Singh, employees of Mother Dairy Lucknow, have cheated me. And threatened with correspondence. There is no hearing on complaint to its higher officer. On the contrary, my deposit has been misappropriated. Despite many complaints, no action is being taken. Please help me

Today i purchased mother dairy 2 packets of 170 ml the expiry date was 3 aug 2020. When i heated them they got curdle, after that we i complaint regarding this to shop (K. P confectionery prem nagar karnal)
Mobile no. [protected] they refused to replace it.. And tell me that they cannot do anything and you can do anything.

Please find the attached picture of packets of milk
Tell me what should i do?

This safal booth no. 81903, i purchasedcoriander a grade 290 gms. But, instead of a grade, it turned out to be c grade or worst. This is having grass, soil and impurities amounting to more than 75 %, for which mother diary safal is charging rs. 199/- per kg.
Pls arrange to check with yr supplier and arrange to refund for the trash / useless coriander supplied to me. Enclosed photos of trash and ok material in yellow bowl and cash memeo/invoice

Today I received poor quality of milk for the third time in 1 week at mother dairy booth no 68 B block Sarita Vihar. The seller Mr. Sonu is a very dishonest person and is rude to his costumers. He always sells half litre packets instead of full litres and hence we have to pay more. I told him about the situation and he said he didn't care at all. This rude and bad behaviour cannot be tolerated by anyone. I request you to change this guy as he is on purpose selling old products to us.

Hello mother dairy

I have purchased 2 pouch of plain chacha on 19/07/2020 from booth no. 151 sector 7, dwarka delhi -110075 which is defective i. E tartness, sourness and acidity due to this pouches are puffed by gas... And many times this booth token milk also curdling (दूध फटना)... Specially in morning times...

After registered my complaint communicate the number
And resolve the issue

Dear Sir/ Ma”am,
This is to inform you that, I have bought a token milk 4 LTRS from Mother dairy booth No.870 today (18/07/2020)in the evening. When I boiled the milk, the milk start giving lot of thick white stuff and it comes on the top. Which is not a cream but seems something added in the milk.
I went to the booth and shown him that stuff, the owner told me that it is due to high quantity of powder.
I just need to know why it happens as I am buying this token milk from more than 10years. I am scared of giving this milk to my kids and worry about the quality of milk I am drinking.
I just need to know, It’s due to mother dairy fault or the booth owner did something.
Please let me know the status of this complaint and request you to registered it as an official complaint from my side. Kindly act on it as soon as possible as this will somewhere ruining the image of the company.

Waiting for your reply.

Thanks and regards,

Faisal Khan
Vasundhra
Ghaziabad

I have raised complaints on the portal but there has been no response. The safal store (810) in sector 29 noida has for long been buying large amounts of fruits and vegetables from the local mandi at low prices and suspect quality everyday and selling them at safal premium prices. He also keeps an offline scale to maintain off system inventory. We do not pay high prices for cheap produce. Please have this stopped immediately. He brings in the produce every morning between 7:00 am and 8:00 am.

On the date16/07/2020 . i buy a watermelon from safal dairy at 7:30 pm which was looks fresh from outside and anotherday when i was cuts that watermelon it was smelling and rot from inside when i was again goes to that motherdairy to complaint about this, the seller of that saafal dairy debated with me and said that its not their fault, when where we complaint . whereas the seller of safal dairy also said that if the product se sell from their and that wan was not good we take it them to it when where we go ? And a one more thing was on that safal dairy vegitable and fruits are deteriorate and some products selling at price is higher than pice setted for selling fruit and vegitable . And also a thing hey live with their enire family in that safal dairy .

I bought 4 litre of full cream milk, which got ejaculated, as soon it got boiled.
Need resolution and quick response, to continue with organisation like mother dairy...

I bought some fruit yoghurts (Mango flavoured) 2 days ago from nearby super market and it states that the manufacturing date is of 4th july 2020 and the expiry date is 19 july 2020. But today (On 15 july 2020) when i opened it to eat a very pungent smell came and the yoghurt is also not looking good.
The yoghurt can become a reason for someone's ill health.

Hello,

I had raised a complaint to mother dairy customer case service with the complaint number 1018452 on 21-june-2020. I haven't received any update on this yet and moreover the complainant was closed without my knowledge.

I bought 12 l of milk when i boiled the first package it was all fake milk. I asked the booth owner to replace it and he started abusing and told me to go to customer care. This happened on 20 june 2020. The mother dairy customer case also wasn't of much help.

Request your immediate action on this matter.