Mother Dairy Complaints & Reviews

The billing machine of this booth has been faulty for more than three months. It is quite sad that despite several complaints the mother diary/safal has not been addressed this issue. The booth vendor is taking advantage of this faulty machine and he got caught red handed couple of weeks back for manipulating the weighing machine. I immediately lodged a complaint and a person called ajay came to the booth and verified the complaint and got a written apology signed by the booth agent. However, even after so many days, the billing machine is still lying idle and the agent has started showing rude behavior towards me because of my complaint about the machine. It is quite surprising that even after so many mails sent to consumer. [protected]@motherdairy.com, no response has been received so far prompting me to using this platform as a next step. Hope you will address the issue highlighted here so that any inconvenience that may cause to customers can be avoided.

Today i bought 2 litre mother dairy cow milk which is valid till 23/05/2020 but when i boiled it, it suddenly burst.
Iam buying mother dairy milk from last 20 years.
I want my money back.
Kindly please let me know what to do with that

I had purchased a full box of kulfi sticks for 400 rupees by mistake i got confused about the flavour, upon returning from my house within ten minutes, he refused to exchange a seal packed box saying he will not change it.
The timing for the shop is till 1pm and the booth operator closes it by 12.30 pm. Causing inconvenience to the customers.
Mother dairy booth number 509 underhill road civil lines. You can suprise check him for the timings

I bought the products 2 days ago. When we boiled the milk it became sour and got totally spoiled and broken into multiple pieces.
When we opened all 4 boxes of yougurt it was like white water. We went back to the vendor to show him and he said to make a complaint. Please look into the matter and replace our things at earliest. Bought from ganga ram hosipital road new delhi mother dairy.

Today, on 11/05/2020, in the morning when I boil my milk in the saucepan, the milk get burst. I need to get fresh milk in place of it.

I am a student and i have just visited a mother dairy outlet located in gandhi vihar, new delhi. There i bought 2 packets of lassi and gave him 30₹ but he rejected to take my money as one of the 10₹ note was slightly cut and re-joined but it has its serial number intact and is fair under the rbi guidelines. When i asked him as why he is not accepting my note he misbehaved with me and was conuter-arguing and he was not attending me. I was totally dissatisfied with the behaviour of this person in the outlet as my note was totally fine under rbi guidelines. I expect polite service and customer satisfaction from a reputed company like mother dairy as i am a regular customer of yours. Please look after this outlet.

Quality of the milk is very poor in mother dairy shop having address at d-1, dda flats, pocket - 3, bindapur, dwarka new delhi, bindapur-uttam nagar, delhi - 110059, near veer bazaar chowk.

Also, the shop in charge denied from this and shout at the consumers. This is very bad and hopes mother dairy will do something in this regard.

Please take immediate action in the matter and try to improve the quality of milk at above-mentioned mother dairy shop.

On 2nd may i took paneer from nfc d block milk booth no 38 with manufacturing date of 28.4.20. Later when i tasted it was sour. On complaint the attended refused to take it back or further raise to supplier. The attitude was very ride and non cooperative. Quality of paneer can be judged only after opening the packets, we at the best can check the date of manufacturing before buying. Look forward for a suitable corrective action from relevant responsible authorities.

Dear sir

This complaint is regarding owner of above mentioned booth number. On
2nd may around 6pm

The owners, husband & wife, are very disrespectful & rude with all customers. When asked the price or availability of any product, instead of responding to the questions and providing necessary information, they begin misbehaving. This behavior is absolutely uncalled for, especially when they have not displayed individual price tag of any item. Today they have misbehaved & harsh with no reason. You can test this as a customer, just ask them the availability & price of the items then note down their response.

Their rude and impolite response is to look at the printed price list which is very faded & barely visible.

In sales, for a shop owner, customer service is o[censored]tmost importance. They should be humble & polite.

During this incident, at least 4 other customers were also present. Everyone said they have had similar experience and have been fed up of their behavior.
They are v much confident that there are no action against them for any complaint as they said jao complaint karo or 10 logo say bhi karwao par kuch nahi hoga.
Living in the neighborhood for decades, i know this has been their behavior for years and it is not getting any better. Due to their rude and pathetic behavior never buy any items from them. However, due to the lock down, unfortunately, i entered this shop due to limited stock availability at ayur vigyan nagar booth.

Living in ayur vigyan nagar & working at aiims, being at the front line fighting hard against covid, we don't expect such disregard from these shop keeper.

I would please request to look into this matter and take strict action.

If you need my contact details, please let me know.

Regards
Batta

Mother dairy safal vegetable and fruit shop located at dda market sector 13 rohini delhi
The person working here are very rude and sometimes don't even wear mask. Rate card are not marked on the products and don't give bill. It seems they are charging more as we can't see how much they have priced that particular vegetable or fruit so please kindly check it as they are charging more.

I frequently visit mother dairy booth 604 for essential items. Out of nowhere, the booth operator started misbehaving with me on 30th april 2020 at 6pm. I was talking to him very politely but it was of no use. I, being a 54 year old senior citizen cannot tolerate all this. The matter was i simply told him to keep the milk carton in my bag and he refused very rudely but after that he calmed himself. Then i suggested him to not be so rude otherwise anyone can complaint against you. The next day he came shouting at me that how can you threat me like this and started misbehaving and shouting. Please, something should be done against this kind of behaviour. The booth owner has given the booth to some wrong people who are misbehaving with the customers. My email id is [protected]@gmail.com

Me hamesha 3 token milk leta hu 63 ka phone pe se payment krta hu likin mene jb do token ka price pucua to 43 bataya mene payment ki aaj jb mene cash payment ki to 2token ke 42 kate mene pucha phonepay se 43 kyo karate ho to bola phone ka charge lagta h fir bola kyo krta h mene bola ki dekh kr hi to token deta h to bol raha h ki me itna nhi dekhta or bolta h ki kyo krta h cash diya kr mujhe sari payment return chahiye es pr action bhi apni galti manta hi nhi h. mother dairy booth no 562. my name -HARISH SAINI ADD. SEC 7 ROHINI

What is the issue with your booths, today i went to my nearest booths, booth no 663 delhi he said he will not accept payment from paytm, in this time where everything can be infected with this virus and he is not accepting digital payment, why i am surprised

We at suncity sector 54 gurugram 122011 haryana experiencing acute problem of prices of vegetables and fruits as there is no display of price tags on the items sold out from this outlet. Located at suncity arcade suncity market complex. The sales person is charging double the prices in comparison to other dayal outlets in gurugram. Quality of fruits and vegetables are rotten and at time no fit for human consumption. The sales person have been asked to display price lists on the products but it has fallen in deaf ears time and again. Many a times the counter person does not issue receipt of the items purchased from the outlet. Many people have complaint about his upkeep of the outlet. Cleanliness and hygiene is much to be desired on any given day. Sr. Citizens are made to stand in queue for a longer time.

I went to mother dairy today at 7o'clock in the evening, but the booth operator refused to give milk that there is no milk. While giving milk to females and not maintaining social distance. He don't have manners, he is talking like abusing. There was truck unloading of milk. People are standing in que for hours. People are asking him when will you give milk he is very rude and not replying. Some time he go for toilet for hours and keep people waiting. So i request to change this operator as he is not enough trained how to behave customers. Kindly take an action against him.
Thank you
With regards
Ram singh
[protected]@gmail.com

Sir, i purchased 7% fat milk 3 litter.. and expiry date mentioned on Milk packet is 24 April 2020.. but When I boiled the milk it burst..

Mother dairy booth near clock tower Hari Nagar New Delhi 110064 not written vegetables rates or not showing list of rates daily provide by mother dairy products if asked they says leni hai too loo ya kahi or se le loo.

Dear team
I am a regular customer since many years of mother dairy, i had a complain registered as no. 989343, as my 1 packet out of 5 packets got spoilt before the expiration date and had to be either refunded or exchanged as i should be getting another paneer packet. When i logged a complain then i was assured that i would get a call from area sales manager within 24 hours and it will be exchanges and i dont have to worry, but when i got no call till now and i called on toll free [protected] then i was told that complaint is completed, then how the hell it has been completed when i got no call. Morover i bought this paneer from both no. 851 of ghaziabad and a buy stuffs from there regularly, i complained about this to the booth owner and he gave me a no of mr. Sandeep that is [protected], i called him several times and then got him on line, he told that he needs a registered complaint no to proceed, i got the complaint registered from mother dairy toll free no and called him again to give him this complaint no 989343 but since yesterday he is not picking up my phone. So this is the customer service you all provide to those customers who have been spending 5-10 thousands rupees per month to buy your products.

Dear sir/ma'am,
Greetings of the day!!

Today i went to get milk from mother dairy booth no 149, i did not get that milk right. Booth is selling water mixed with milk, this has been happening for two to three days, so i am doing this please check this booth get it done
The address of the booth is booth no 149 jj colony bindapur delhi 110059.

Thanks®ards
Majid khan

I went to mother dairy today at 10 o'clock in the morning and 4 o'clock in the evening to get milk, but the booth operator refused to milk that there is no milk. While giving milk to someone else in front of me, for this i talked to him he said” ja ja apna kam kar this booth operator is usually misbehaving the customers every day and have no manner how to behave the customer. I request you to take strong action against...”