Mother Dairy Complaints & Reviews

Respected sir/ma'am,

I'm lakshay bagga, resident of baljeet nagar, near patel nagar, new delhi. I am operating my retail grocery shop in which i also deal with mother dairy milk products also (Like milk, butter milk, curd & so on) which is supplied by a distributor (Mr. Rohit pandey).

Today, i didn't receive my supply of products what i have given to him & this is not being done today but it occurs usually. Due to his careless behaviour in respect of business, i loose the opportunity to sell the motherdairy buttermilk product.

Even he did misbehave with me & threatened to me that he'll not supply of mother dairy product from now.

I would also like to share some regular issue happens with such supplier, he even delays in delivering the products by saying that transport is in stuck or met with an accident. Thats why i need to pump in sale of amul products which is delivered to me earlier than mother dairy. I really don't know that the delayment is either because of genuine reasons or by careless behaviour of supplier. He is just taking out benefit of monopoly market.

I would request you to please provide me supply of milk products through any other distributor so that i can run my business smoothly ignoring above interruptions.

Distributor detail
Distributior name - rohit pandey
Business location-milk shop 306, near 22 block 29-g, bus stop, block k, west patel nagar, new delhi-110008.

Please give your prompt attention towards above issue & take your appropriate actions.

Dear Sir,
The behavior of licensee as well as assistant of Mother diary booth no. 855, Lohiya Nagar Market, Ghaziabad - 201001 (U.P.) is highly objectionable, disrespectful to the customers and very high handed and it has been going on for quite some time. Today evening I went to buy Double toned milk packets but he refused to provide citing unavailability though just before that the milk delivery van had arrived and supplied double toned milk. He instead asked us to buy full cream milk. We then asked for Cow milk which when he brought from crate, one packet was leaking. We asked for change of that packet, he altogether refused to provide any milk and even took back those packets already provided and threatened us to do whatever we can. His behaviour is highly regretful and disrespectful and many days in the evening he alongwith his assistant can be found drunk at the booth. He is ruining the reputation of your esteemed organization, please look into it and do the needful.

I want to draw your attention to the person at booth no. 642 as he seems to believe himself as king or something. He has no respect for the customer asking for the product to buy, he always seems to be in his imagination somewhere. Sometimes i have to ask two or three times for the product i came to buy there. Still if he is doing some other work or standing outside the shop, the customer has to weight even up to 5 minutes also. I don't now if he has been given any training to run the outlet or not. He behaves like a rude government bank employee, does not care about the customer.
Please do the needful as this person is ruining the brand name of your esteemed organisation of mother dairy.

Milk is collected in kilograms and maintain transaction records in litres. When i ask the person in charge he argued and told that if you are willing to deposite milk it's ok otherwise no need to come.
Centre collect milk sample to verify its quality from customer and take it for sel[censored]se by collection centre. When it is asked to them to consider it in my account he flatly refused.

Dear sir,

I have shop from last 5 year and in between 1 more mother dairy chach supplier contact me and sell the chach and dahi but from last 6 month any body not deliver me chach and dahi.
I have do mail every year but not permanent solution till now.
Please do some thing for me asap.

I have face very bigger loss.
So please do something asap.
Hide quoted text

On wed, sep 26, 2018, 11:43 am vikram yadav wrote:

Dear sir,

I have shop from last 4 year and in between 1 more mother dairy chach supplier contact me and sell the chach and dahi but last 1 month any body not deliver me chach and dahi.
I have face very bigger loss.
So please do something asap.

Regards
Vikram yadav ([protected])
Shubham general store
Near munni master gali
Rajokari
New delhi
110038

Shopkeeper is technically illiterate but still displays paytm and phonepe qr codes for accepting payments. When i made a payment via paytm or phonepe he didnt let leave until they received an sms on his phone. The man accepts online payments but does not keep a smartphone.

I showed to him my paytm transaction success message and the passbook entry but the old man displayed gross misconduct in front of everyone and snatched away the milk that i had bought.
He insisted that until and unless he receives an sms, he wont accept that i have paid.

I asked him to check his paytm passbook but he doesnt keep paytm app or for that matter any smartphone.

I asked him to call paytm customer care to confirm the transaction but he said he is too busy doing 'dukaandaari'.

I told he should keep the paytm business app for checking transactions and not rely on smses. To this, he said this is the agreement he has with paytm. Upon calling paytm and inquiring, the executive said no such agreement exists and the shopkeeper should have the paytm app installed.

He held me and my younger brother as hostages for over an hour after which he finally received the sms and let us go with the milk.

Totally criminal attitude. Such people should not advertise accepting online transactions until they fully understand the concept of digital payments.

Extremely bad experience!!!

Dear sir

It's second time they are not maintaing the temperature. On first time when i bought 2.5 ltr milk and open the packet for boiling then i saw it was smell then i went to the mother diary they admitted and gave me the replacement. Now second time this was happen again. Request you to please check their calliberation i don't think they are maintaing properly.

Address - mother diary db block hari nagar, new delhi-64

Today i purchased 2 lit full cream milk (Dated-7 & 8 may) from "green grocers" delcourt, jaypee greens, greater noida.
When i boiled it spoiled (Curdling happened).
I did complaint at green grocers but they told me that its not possible/milk on which 7/8 may is written cant be spoil/curdle.
And she refuse to return.
I have seen they do not use freezer properly to keep milk at required temperature.
And they also mix expired milk pouch with other milk so that consumers got confused while buying. There behavior also very rude with consumers.
Some action should be taken from mother dairy.
These type of grocers spoiling the image of mother dairy.

Thanks

I want to draw your attention to the person at no. 632 as he is the worst person to deal with. It's seem that he gives preference to person who gives cash & not to the person paying in digital mode. When asked about such discrimination, he started shouting, using abusive language & feels like ready for hand to hand combat.
Pls do the needful else i will call police or take some legal discourse as this person is ruining the brand name of your esteemed organisation of mother dairy.
Booth concessionaire person name is jaswant kumar. There are so many instances in past also but i ignored but today it's gone to far.
I hope a positive response from your side.

Dear sir

Mother dairy -14112 selling another products like bournvita eggs chips namkeen rusk daal biscuit many more items... He is not interested selling mother dairy products... He use ur name only...

Mother dairy booth no. 14112
Dwarka sector -16b lig flats
Please resolve this issue as soon as possible.

Thanks,
Yours truly,
Mother dairy customer

Dear sir i am bhanu owner of mahavir general store c 84 south ganesh nagar delhi 110092, sir i have a problem if not provide tadka, plan chacha, paneer, cup dahi and all types of dahi i complaint complain already area manager request him please provide product but he is not what do something sir final finally i am contact in customer care but no any action then and i am right written mail mother dairy customer care, my name is bhanu pratap pandey my number [protected]

Dear sir,

This is to informed you that subjected booth number (I c no. 10689 - mangol puri h block market, near police station) is allotted to other person and it's operated by other person, and there is no hygienic environment maintain by current operator which is not the authorized person. Many times they mix the water in the milk and also sell other products (Breakfast products - which is also unhygienic).
It is requested that please look into this matter and cancel the booth license as this spread the negative image of mother dairy.

Dear mother dairy team,

This is regarding my pending amount of rupees 25000+. I have been working for last three years as a distributor in kanpur but when i closed my distributionship i didn’t get my security amount and i am not getting any help from senior of mother dairy
Farm name - pinki enterprises
Distributer code 75165
Cont :[protected]

Date: 10th apr 2019

Dear sir,

I jay prakash dabral prop of dabral general store at basantpur colony, faridabad, haryana - 121003

This is to inform you that alongwith my shop there's a shop of mother dairy's distributor with name of "yadav dairy or boaby enterprises". As distributor of mother dairy, he sells mother dairy products but also used to sell local milk, rusk, fan, masala's, paneer, safal matar etc. He used to sell milk as distributor as well as in retail, due to that my sale is suffering for mother dairy products in retail as well as for other above listed products too. Sometimes he do not even give milk or mother dairy products and tries to dominate.

More than 2-3 times complaint has been registered to the area incharge/ manager mr. Narender sharma ([protected]) and supervisor mr. Amit but no prompt action has been taken from their side, instead they support him.

I've also taken proper evidences that i also can share with the management (If required by management).

I further want to know whether:
1) a mother dairy distributor can sell products in retail too?
2) can any distributor stop the supply of milk to shopkeeper for no reason?
3) is there no accountability or liability comes to the representatives of mother dairy (I. E area incharge or manager / supervisor) to take prompt action against culprit?

I would like to request to the management to take prompt action against the culprit and do the justice or else i'll have to reach to further authorities.
—
Thanks & regards,
Prabhat dabral
[protected]

Do you guys really train your employees before sending them to mother dairy outlets.
It's very disappointing to see that, company with such great products failed to maintain the core competency of a business.
Today's i faced such a bad behavior in puspa vihar, sector 4 mother dairy outlet.
Where these two guys don't have sence to talk to people.
If you got time from your advertisement campaigns rply to me in my mail id
[protected]@yahoo.com

I am regular customer o[censored]r booth no. 583 at deepali enclave in new delhi-110034. The present person u have appointed at the booth misbehave with all customers and use vulgar language and there is quantity check at ur booth he manually fills the milk in milk buckets in place o[censored]sing the machine that u have installed at that booth. Please take a strict action regarding this or i will put a case in consumer court regarding this issue. Contact me at anil bhardwaj-[protected]

I am permanent resident of prakash mohalla, near spana cinema. Mother diary owner booth no. 22 of east of kailash, near sapna cinema did give milk like cow milk specially diet milk at anytime. Whenever we demand diet or cow milk he always says finish even 4.30 pm or 8 am also. After so many queries i found that he will or his assistant stand only for other items like ice cream, ghee or any other diary products and not for any milk only. Please do some action on him as i am totally upset with this old man.

I have been regularly purchasing milk from Mother Dairy Booth No. 579, U&V Market, Shalimar Bagh, Delhi 110088 against payment through PayTm from my mobile No. [protected].

Today also at 8:55:11 AM, I paid a sum of Rs 42 to this Mother Dairy Booth through PayTm [Order No.[protected], Transaction ID [protected]] but the booth person refused to deliver milk to me saying that the Mother Dairy has changed the person here; online payments are not accepted now and I will have to pay for milk in cash.

There was no notice by the booth cautioning customers against payment though online wallets. Even when I took out my mobile and started the payment process, the booth person did not stop me. It is clear that the booth person deliberately ensured that I first make payment through PayTm and then again forced to pay the same amount in cash. This is dishonesty and cheating of highest order.

Please arrange either refund of Rs 42 wrongly received by Mother Dairy Booth No. 579 today from me or supply milk of equivalent value.

This dudh wala mix water and the booth is very dirty and the person is not provide milk from machine hi took vessal and take behind machine and then give 4 token doodh with 1/2 water. Also, they argue with the customer.
Earlier the dudh wala was very good in past but that was different now the person came is very big cheater. They looting people and cheating... I will file case it's over...

Booth no 229 sarojini nagar behind sarojini nagar bus stop at ring road

I have your company mother dairy freezer. It's not working properly, customer not buying ice creams are getting melt customer, also get angry on, so if you can send any your employee to repair the fridge. And exchange my ice cream that get melted my address is bhavani medical and general store room number 1 azad nagar malvani malad west pin code 4000 95