Mother Dairy Complaints & Reviews

I would like to draw my kind attention towards the behaviour of shopkeeper of mother dairy booth no. 566 which is located in sector 3, rohini, delhi-110085.

From last few days, whenever a customer pays thru paytm or phonpe wallet, if shopkeeper gets a message of successful payment then he provide whatever customer needs. Thats totally okay.

But if shopkeeper does not get any message, then he told to customer kindly pay in cash now. Because i didn't receive confirmation thru sms. Even customer willing to show his/her successful confirmation.

This is all he's been doing from few days.

I'm also a merchant of paytm, and few of my friends too, so we know very well how this platform works.

Fo example: if customer pays me thru paytm qr code or phonepe qr code, if i don't get any confirmation of payment, then i means merchant has an option to check his passbook in his paytm or phonepe business merchant app.

He simply taking advantage of customers innocence by doing this unnecessary stuff which i and entire people of world would called theft.

Till now, mother dairy unable to sort my problem, and shopkeeper still doing this regular theft.

If shopkeepee has a problem of taking money thru phonepe or paytm, then mother dairy should remove such services too, if mother dairy can't sort what customer applies for.

I'm being fed up of this, thats why i'm writing now about this, so that other customer would get to know about fact.

And shopkeeper is of my father's age, sometimes i wonder, why he's been lying for such small amounts even he's earning so much.

Nevermind, motherdairy someday surely loose popularity among customers if shopkeeper like that continues to do such cheap work.

This problem needs to be sorted soon because it will soon affect others customers, and their trust over mother dairy.

That’s all your honour.

Regards
Deepak

Few minutes back, i purchase 1.5 l milk by giving rs. 500 to mother dairy booth guy, but in return he returns me rs 32 only. And when i asked to return the money, he said the other person is handling cash not him. Then when i shared another customer which he attended in front of me then got agreed that he handled, but then he rufuse to return the rest amount.

It's a illegal way where person not giving the proper return to customer. It actually defame the mother dairy brand as it directly hampering the customer.

Mother dairy location : b block dayanand colony lajpat nagar 4.

I have paid 500 rs for just 1.5 l milk, is it a joke... Will i expect any action against their licence as they badly treated me in front of people when i had paid 5 times of product. My contact no. [protected]

Hello, i am staying in bidare agrahara, bangalore. The furmenting or pungent smell is continuously coming from the mother dairy fruit and vegetables plant and the smell is unbearable sometimes. Is there is any solution for that, and is it is hazardous. Please let us know is the foul smell will stop after installation of bio gas plant or whatever necessary action is required to stop the smell

Today, i. E. On 5th jan, 2019, i've made a payment of 26rs through paytm wallet
(No. [protected]) to mother dairy booth no. 566, located in sector 3, rohini, delhi-110085.

Payment through paytm was successful, and money also successfully debited from my account.

But weird thing is, mother dairy shopkeeper denied regarding receiving such payment through particular phone number.

I requested him to, to look at paytm merchant app statement, he denied such thing too. So i had to paid him in cash then i left.

Aftersome time, i made a call to paytm merchant helpdesk, and shared my concern with them.

Now the funny part comes, i asked them that mother dairy shopkeeper doesn't receive any payment till now. Then paytm said that we only share information from which you calling from.

So according to them, i need to call from mother dairy registered paytm merchant number to get this sorted. How can i do this on my own?

So i'm requesting you to inform my concern to them, and tell them to refund my money soon.

Paytm denied to sort, even their executive named fazale was very rude to me. Also mother dairy shopkeeper denied such payment.

Below i've shared successful payment sent to mother dairy with txn detail.

Jan 5, 2019 11:41:59
Transaction id: [protected]
Amount 26 rs

Hoping to get my money at earliest.

Regards
Deepak
[protected]

At the mother dairy booth here in padrauna, kushinagar (Pin:274304) no products are available other than milk.
Pls provide us with mishti doi, shri khand and other products too...
I asked shopkeeper for these products but he denied for those products..
I request you to get it available at the booth as earlier as possible..
Your these products are huge in demand in out town..
Hope for the positive response from your side.. Thankyou

My smartchange card sbimotherdairy no[protected] got broken and now that is not working and there is a balance amount of rs 1000 (Approx). The card was issued by mother dairy booth no, 680 in west enclave. I have requested the booth operator to please help me in getting back the balance amount in card, but he said that the amount is gone now, since the card is not working so he will not be able to refund or transfer the amount to another card
Please resolve my problem

Dear sir,

Wish you all very happy new year 2019!

I like to bring you all kind notice that mother dairy run by mr tarjinder is not available since last one month and person available mr bittoo is pressing half litre button from inside and sometimes milk not come or less milk come out of machine and one straw is available inside the machine and blow air to straw to force milk to come out of machine which result sometimes if person knows that less quantity of milk has come out against required quantity then he blow air in the straw attached to inside machine resulting in unhygienic milk but other unaware person takes less quantity of milk resulting the booth person financial gain.

Also sometimes persons visit to take toned milk from machine and he use to give milk from container available in the yesterday evening 6pm (Approximately) and says that vehicle has not come, take the milk from container and this milk is suspected for water mixing and contaminated.

I request senior staff of mother dairy to take strict action and provide benefit to all consumers.

Today i have reached to mother dairy booth to get cow mil 2.5 litre and i have to give 105 rs for that so for i have given 100 rupee note and 10 rupee not, however my ten rupee note is not in good condition but slightly crack from middle. On the previous day the mother dairy guy gave me hundred rupee not which taped by cello but i accept he hold if its not working then give it to me back. Trust is the only factor, if costomer support your booth partner then why not they, as per govt rule if any note is crack from any side it will acceptable by any shopkeeper but your guys schouten on me and one more issue they have no change in their booth every time customer are troubling to get change. Behaviour is very bad. They don't know how to talk with customer.

Today i bought milk from your mother dairy booth no 566 located in rohini, delhi via phone-pe for our neighbour from their phone and from my phone for us and your booth person told to other customers standing there "free ki khara hai sala" & when i argue with them how to dare to talk like this then he told "maar kha jaoge" hence this is our worst experience that you appoint such a cheap & ill mannered booth keeper who don't know how to deal & behave with customers.

Behavior of the person is very rude and he refuses to take change, specially rs1 coin. Even change of small amount of rs 10-15 in total purchase of rs100+ is refused by him.
This is clear violation of rbi rule. According to rbi rules, those who refuse to accept the indian currency can be liable for action under section 124a (Sedition) of ipc.
Please look into same and take necessary action.

Behaviour of staff sh. Parveen is rude, especially to the customers paying through digital mode, ie paytm or phonepe. He used to hide scan code of phonepe and display only paytm scan code. He doesn't behave good with the customers paying through paytm. He behaves in such a manner that he is distributing milk free of cost. He behaves in a way to dissuade the customers to buy milk through mother dairy booth. Please look into this and change mr parveen. However, other staff at the same booth, who worked in absence of parveen, was very well-behaved and never had any problem. I have number of other customers too who also made complaints about mr. Parveen.

This is to bring into your kind notice that one of your branch in karol bagh ramjas road is serving expired products to consumers. I took flavored milk from him today evening and it was already expired 3 days ago. However i got to know from the manufacturing date that was 5th november and having shelf life of 35 days and on the complaint to the shopkeeper, his attitude was very arrogant and casual as if these type of things are very common.
I seriously don't understand how do you people manage your inventory/stock and above that he was busy selling the same packets to other consumers
Please look into the matter and do the needful also provide me the details of action taken by you at your end

P. S. I would try to make this complaint as viral as i can so that everyone becomes aware. I would try to reach out to as many people as i can via social media

Thanks

The behaviour of staff at the mother dairy booth no. 604 in janak puri b1 community centre is bad. There are two boys who are operating the both. Their language is abusive and harsh with senior citizens who go to the booth to get milk. This need to be corrected immediately and these boys should be punished or at least should be given a warning letter. Yesterday, my mother, aged 65 years went to the booth and these boys misbehaived with her too. Their behaviou is absolutely bad and unfit for a cultured society.

Requesting an immediate action on this.

Sachin nain
[protected]

I bought motherdiary fruit and nuts ice cream today from my nearest store baba bakers

Shop no 43, extension, 3, nangloi, delhi, 110041
[protected] https://g.co/kgs/9nFi67

Manufactured in august. It is best before nine months as per labels on the wrapper

Unfortunately it is spoilt by taste. My stomach too started aching 20 min after eating it. I don't know what to do with this product. I believe mother dairy is an old and entrusted company on which people rely blindly.

Kindly consider my complaint and revert back to me at the earliest.

This is a purchase made from capital hyper market, kavalbyrasandra, bangalore. Bill number 49992. Date: 27/11/2018.
I purchased 500ml nandini curd and it was a bit sour and also gave me a throat infection. Since this has happened with a previous purchase too, i wrote three emails to the email id listed on the packet: [protected]@gmail.com, but there was no response. The emails to them were dated: nov 27, 2018, 2:25 pm, nov 27, 2018, 7:29 pm and nov 28, 2018, 2:01 pm.

There are three problems here:
1. The company uses a gmail id instead of an official email id for addressing and tracking consumer complaints.
2. I took the packet back to the store but they did not accept it back or give a refund or replace it because i had already opened the packet. The same thing had happened a few years back at an official distributor of dairy products.
3. The company did not even ask me for the batch number of the product so that they could follow up and check if there were problems at the manufacturing stage or whether the distributors were not ensuring the product is refrigerated.

This a matter of consumer health. Please ensure the company responds to complaints and offers refunds for spoiled products.

Here in mukherjee nagar delhi booth no 515 of mother dairy the salesman there are molestors of girls. Some bad language person without any educational qualifications sat there on desks and molests and harasses girl students by taking their names wrongly calling jhanvi jaan ki and calling a boy named saroj girl asking him who named him grom his family. This is after seeing the name of the person from his mobile i am very depressed. As this is also a student area so many girl customers also visit the booth. Mother dairy should take strict steps to make delhi more secure for girls daughters, sisters.

Mother dairy booth at rajnagar extension, ghaziabad (Opposite fortune residency) is not accepting phone pe as payment method.
All over noida and ghaziabad people are availing benefit from this offer. But we are not able to take any benefit.
We have to switch to different milk company as there is no use if company is not transparent in providing offer benefits to all of its customers.

I would like to know the process of allotting the milk dairy booths. People who do not deserve and do not have knack of handling customers have been allotted these. Mother dairy booth no 078 in pushp vihar sector 4 new delhi allotted to mr. Giani ram is one such example and below are the some of the problems which are faced without resolution:-

1. Subletting of space in front of the milk booth to a vegetable vendor, which actually creates lesser space for people who want to have take token milk and are forced to buy milk pouches.
2. Booth allotee is not present most of the time and other staff who is present does not behave properly and also have been found
Smoking bidis while in the booth while dealing with the customers.
3. Many a times token milk turns sour by afternoon even though it was bought in the morning. When pointed out the staff is ready to pick a fight instead of taking customer feedback, seems its been adultarated at the milk booth level only.
4. Not managing the booth propely. Elderly people, women and children are the worst sufferers as the booth vendor is unable to manage customers, there is no line ever and constant jostling for buying from the booth. Staff gets aggressive and rude if pointed out regarding the same.
5. Also sells bread and other stuff and is more inclined to sell them probably due to higher profit margins.
6. Does not seem to care and believe in providing service. He is unable to manage currency changes almost on daily basis and then he talks rudely to the customers and starts putting the items (Milk, ghee etc) back. He does not believe that he is just the medium for a brand to reach out to customers and is being selected among many prospective booth managers. He needs to be polite even while refusing or not serving people and not shout as if he is running a private business.

Milk booths are like brand ambassadors of mother dairy. These few booths will spoil the brand image and will create an atmosphere of animosity towards mother dairy. Hence i would request higher authorities to take cognisance of the above points and change the vendor in milk dairy booth no 078 asap for larger interest of customers and also to maintain the trustworthiness of the brand - mother dairy.

Regards
Avinash
[protected]

Dear sir/madam, this is ravishankar vemireddy residence of l. Bnagar, hyderabad, telangana and here i came up with the complaint on mother dairy. Daily we are taking 2 packets from them and from 2 days i am observing them they are adulteration (కల్తీ) of milk and milk are getting smell & at last of the vessel something is formaring with bad smell. These packets are taking for my child 21 months baby. We cannot take the risk by taking any more like this and please take immediate action on them. Food inspectors should visit and solve the problems

The nearest mother dairy booth to me i. E. Booth no. 311 in old rajender nagar near gangaram hospital has removed paytm code and instead is using his own personal phone number for paytm. This has lead us to unable to recieve paytm cashback. I want to know that if what he doing is allowed or not. If yes then why it is not allowing customers to get the benefit. Please look.