Mother Dairy Complaints & Reviews

Behaviour of staff sh. Parveen is rude, especially to the customers paying through digital mode, ie paytm or phonepe. He used to hide scan code of phonepe and display only paytm scan code. He doesn't behave good with the customers paying through paytm. He behaves in such a manner that he is distributing milk free of cost. He behaves in a way to dissuade the customers to buy milk through mother dairy booth. Please look into this and change mr parveen. However, other staff at the same booth, who worked in absence of parveen, was very well-behaved and never had any problem. I have number of other customers too who also made complaints about mr. Parveen.

This is to bring into your kind notice that one of your branch in karol bagh ramjas road is serving expired products to consumers. I took flavored milk from him today evening and it was already expired 3 days ago. However i got to know from the manufacturing date that was 5th november and having shelf life of 35 days and on the complaint to the shopkeeper, his attitude was very arrogant and casual as if these type of things are very common.
I seriously don't understand how do you people manage your inventory/stock and above that he was busy selling the same packets to other consumers
Please look into the matter and do the needful also provide me the details of action taken by you at your end

P. S. I would try to make this complaint as viral as i can so that everyone becomes aware. I would try to reach out to as many people as i can via social media

Thanks

The behaviour of staff at the mother dairy booth no. 604 in janak puri b1 community centre is bad. There are two boys who are operating the both. Their language is abusive and harsh with senior citizens who go to the booth to get milk. This need to be corrected immediately and these boys should be punished or at least should be given a warning letter. Yesterday, my mother, aged 65 years went to the booth and these boys misbehaived with her too. Their behaviou is absolutely bad and unfit for a cultured society.

Requesting an immediate action on this.

Sachin nain
[protected]

I bought motherdiary fruit and nuts ice cream today from my nearest store baba bakers

Shop no 43, extension, 3, nangloi, delhi, 110041
[protected] https://g.co/kgs/9nFi67

Manufactured in august. It is best before nine months as per labels on the wrapper

Unfortunately it is spoilt by taste. My stomach too started aching 20 min after eating it. I don't know what to do with this product. I believe mother dairy is an old and entrusted company on which people rely blindly.

Kindly consider my complaint and revert back to me at the earliest.

This is a purchase made from capital hyper market, kavalbyrasandra, bangalore. Bill number 49992. Date: 27/11/2018.
I purchased 500ml nandini curd and it was a bit sour and also gave me a throat infection. Since this has happened with a previous purchase too, i wrote three emails to the email id listed on the packet: [protected]@gmail.com, but there was no response. The emails to them were dated: nov 27, 2018, 2:25 pm, nov 27, 2018, 7:29 pm and nov 28, 2018, 2:01 pm.

There are three problems here:
1. The company uses a gmail id instead of an official email id for addressing and tracking consumer complaints.
2. I took the packet back to the store but they did not accept it back or give a refund or replace it because i had already opened the packet. The same thing had happened a few years back at an official distributor of dairy products.
3. The company did not even ask me for the batch number of the product so that they could follow up and check if there were problems at the manufacturing stage or whether the distributors were not ensuring the product is refrigerated.

This a matter of consumer health. Please ensure the company responds to complaints and offers refunds for spoiled products.

Here in mukherjee nagar delhi booth no 515 of mother dairy the salesman there are molestors of girls. Some bad language person without any educational qualifications sat there on desks and molests and harasses girl students by taking their names wrongly calling jhanvi jaan ki and calling a boy named saroj girl asking him who named him grom his family. This is after seeing the name of the person from his mobile i am very depressed. As this is also a student area so many girl customers also visit the booth. Mother dairy should take strict steps to make delhi more secure for girls daughters, sisters.

Mother dairy booth at rajnagar extension, ghaziabad (Opposite fortune residency) is not accepting phone pe as payment method.
All over noida and ghaziabad people are availing benefit from this offer. But we are not able to take any benefit.
We have to switch to different milk company as there is no use if company is not transparent in providing offer benefits to all of its customers.

I would like to know the process of allotting the milk dairy booths. People who do not deserve and do not have knack of handling customers have been allotted these. Mother dairy booth no 078 in pushp vihar sector 4 new delhi allotted to mr. Giani ram is one such example and below are the some of the problems which are faced without resolution:-

1. Subletting of space in front of the milk booth to a vegetable vendor, which actually creates lesser space for people who want to have take token milk and are forced to buy milk pouches.
2. Booth allotee is not present most of the time and other staff who is present does not behave properly and also have been found
Smoking bidis while in the booth while dealing with the customers.
3. Many a times token milk turns sour by afternoon even though it was bought in the morning. When pointed out the staff is ready to pick a fight instead of taking customer feedback, seems its been adultarated at the milk booth level only.
4. Not managing the booth propely. Elderly people, women and children are the worst sufferers as the booth vendor is unable to manage customers, there is no line ever and constant jostling for buying from the booth. Staff gets aggressive and rude if pointed out regarding the same.
5. Also sells bread and other stuff and is more inclined to sell them probably due to higher profit margins.
6. Does not seem to care and believe in providing service. He is unable to manage currency changes almost on daily basis and then he talks rudely to the customers and starts putting the items (Milk, ghee etc) back. He does not believe that he is just the medium for a brand to reach out to customers and is being selected among many prospective booth managers. He needs to be polite even while refusing or not serving people and not shout as if he is running a private business.

Milk booths are like brand ambassadors of mother dairy. These few booths will spoil the brand image and will create an atmosphere of animosity towards mother dairy. Hence i would request higher authorities to take cognisance of the above points and change the vendor in milk dairy booth no 078 asap for larger interest of customers and also to maintain the trustworthiness of the brand - mother dairy.

Regards
Avinash
[protected]

Dear sir/madam, this is ravishankar vemireddy residence of l. Bnagar, hyderabad, telangana and here i came up with the complaint on mother dairy. Daily we are taking 2 packets from them and from 2 days i am observing them they are adulteration (కల్తీ) of milk and milk are getting smell & at last of the vessel something is formaring with bad smell. These packets are taking for my child 21 months baby. We cannot take the risk by taking any more like this and please take immediate action on them. Food inspectors should visit and solve the problems

The nearest mother dairy booth to me i. E. Booth no. 311 in old rajender nagar near gangaram hospital has removed paytm code and instead is using his own personal phone number for paytm. This has lead us to unable to recieve paytm cashback. I want to know that if what he doing is allowed or not. If yes then why it is not allowing customers to get the benefit. Please look.

मेरे दुकान d.l.f colony गाज़ियाबाद में है दुकान का नाम शिवम किराना स्टोर दुकान कोड=6338 एरिया पिन कोड=201005 मेरे शोप पर mother डेरी सप्लायर कहे रहा है अगर आप पतंजलि काऊ मिल्क बेकेंगे तो आपकी शॉप पर mother डेरी दूध सप्लाय नाइ होगा इसी करण मेरे शॉप पर आज दिनाक26/10/2018 में mother डेरी दूध सप्लाय नाइ हुआ।कृपया करके मेरे समस्य का समाधान करो आपकी बहुत कृपया होगा।।

I live in sultanpur, new delhi -110030. Mother dairy in sultanpur does not accept phonepe where as all other mother dairy booth accept phonepe app and when i am searching shop by shop locater in your website it is not showing mother dairy sultanpur. Pls tell the owner of the shop to accept phonepe as there are many offers from phonepe for mother dairy.
Thank you
Pls help asap.

My name is Yogesh Singh, and my mobile no is [protected], I want to complain about the rude behavior of mother dairy person, this mother dairy is Ambheri goan mother dairy. That is booth no 159, I was paying money by the phonepay, and paytm, but that man was saying that he will only accept money in a single transaction. He was saying that Ek bar mey paise dedoo Mai bar bar apka message nahi dekhoonga.
This is my Wright to save money. And that guy was saying that he will not accept money in multiple transactions. His way of talking was also very rude.

Hi.
I am Gagan stay at Vasundhra Ghaziabad and Regular customer of mother dairy booth no 870, I use to pay through Phone pay/Pay -tm (since I get cash back)now Mother dairy booth no 870 guys saying that why you pay through multiple sources and why u dont pay by cash (since he is not able to see messages just because of his laziness)now telling today's incident, when I paid through multiple payment mode he laughed at me and says why you dont pay all amount in cash and in one time.

As we all want to save our money hence I buy milk 1 and 1/2 ltr on daily basis just because of this cash back only .

and it feels very awkward specially when multiple customers present at booth.

I always face his rude behavior which is totally not acceptable.

Concluding here and I hope you have got my points.

A last and prompt reply would be appreciated.

Thanks&Regards,
Gagan-[protected]
paytm/phone pay no-[protected]

I in morning went to take cow milk at 9 a. M. I asked him cow milk. He gave me which i identified as yesterdays which has risk of wastage (Milk become curd) due to non availability of freeze. I asked him give me fresh one which is already available there. He argued to not take me and forcefully give me yesterday's one. I already paid money by phonepe so he refused to give me return. I told him problem then also he refused to give me.
Shop no_ mother dairy 310.
Old rajinder nagar, new delhi.
They should not allow to do like this and ask them speak politely

Today i have visited to your mother dairy booth number 233 for purchase half kg cow milk and money was done via paytm.
After successfully made payment of rupees 21.
But he refused and delete sms and show me that he was not got money from me.
Further to that, it is observed from daily my visited to said dairy. People fight daily this the booth owner for same related issued
It is requested to your self for refuned my money and take necessary action it your end.
Pl find detail as below
Date of incidance 05-10-18
Time 21:39
Paytm id [protected]
Rupees 21/-
With regard
Mahesh chawla
[protected]

Sir, on 17 September 2018 at 8.14 PM, I have bought two litre cow milk by paying 84 Rs/- through phone pe.
Due to internet connectivity problem, 84 Rs/- was paid by Phone pe two times at 8.14 PM and 8.15 M.

I have complained the same by Phone pe customer care on 18 September.
Phon pe has confirmed the both payment with reference number.

I have asked the same to mother dairy both no-346. He has denied the two payments. I have requested him to confirm it from phone pe customer care and receive details of payment from phone pe of date 17.09.2018. Next day he reply me that he has requested to phone pe for statement of 17.09.2018 but phone pe is not giving any statement. If, phone pe will give me statement, i will pay your 84 Rs/-.

Till date, he is is not getting any statement.

I am requesting to customer care of mother dairy may please check the statement received by Booth no 346 of date 17.09.18 from phone pay.

The mother dairy booth no. 15138 located in sunny valley apartments, sector-12, dwarka, new delhi-110075 is selling goods other than what is permitted by mother dairy namely ketchup, spices, flour, etc. This act of the booth holder is affecting the local vendors who are actually dealing with these products. This should be stopped immediately otherwise strict action will be taken through other remedial measures.

I have purchased a half liter mother dairy milk from mother dairy booth number 15816 in Noida on Sunday evening i.e on 30th September 2018. I have paid shopkeeper with paytm thus has a valid proof for the purchase.

I can clearly see that something is wrong with the milk packet and thus probably adulteration is being done with the milk. I have the milk packet with me and the date of expiration is 2nd October.

Please inspect this case with serious as this is related to public health. One can has serious health issues from the adulterated milk.

Many lives depends on you all.

I have already mailed above email on these email ids :

Consumer.[protected]@motherdairy.com
[protected]@fssai.gov.in,
[protected]@gmail.com,
commissionerfda.[protected]@gmail.com,
cfss.[protected]@nic.in

But to no avail. Nor does Mother Dairy gives any reply of the email not does fssai complaint and not does these officers whoes email id's i have written above.

It seems that our country is now completely doomed in hands of these corrupt officers and these not intrested in public health companies Mother Dairy. May be Only May be by inspecting my case these culprits can be caught bare handed but i have to say we are doomed. If any officer reading this can help please take action. I have mentioned my email along with this complaint.

Your valuable Customer and Citizen
Prateek Singhal
Contact Email : [protected]@gmail.com ( Master Prateek )

Government is spending crores of rupees to safeguard from maleria, dengue, chikengunia and other diseases.
But national cghs society's mother diary is protecting mosquitos from july 2018 to breed and spread the diseases all over the society.

You are requested to please arrange the surprise visit/inspection to the booth as soon as possible to protect all national cghs residents.