Mother Dairy Complaints & Reviews

On[protected] I purchase some Doi form dealer at Parnashree Kolkata 700060. They supply me in difference date. on which some product having maf. Date 09 July'18 Batch No. H8190D3 in we found fungus appear in product. but dealer say exp dated of product 12 days from Mfg. date. ie[protected]. Some snaps of product attached herewith from your reference.

Dear Sir,

First of all thanks, to Mother Dairy for serving us with pure and healthy products.

My purpose of writing this mail is to inform you about the fraud happened with many residents by one of your Mother Dairy Booth No. (15860) at Crossings Republik, Ghaziabad.

We are residents of Society-GH-7, Crossings Republik, Ghaziabad. We and many more residents, in order to meet our daily milk and dairy needs used to deposit the advance amount/money with your Mother Dairy Booth No. 15860 which was under the operation with Mr. Javed Malik. This is the practice he has been following since the day of the operation of the Booth/Outlet. His brother (as we came to know from Javed Malik) Sahil Malik used to operate the outlet no.15860. He used to maintain a diary for all day today milk records of the residents who have paid money in advance. On 30 June 2018, we came to know that he (Neither Javed Malik nor Sahil Malik) is no longer operate the Mother Dairy outlet no. 15860.

Now, we residents of Crossings Republik are in utter agony that how to recover our hard earned money which we have paid in advance. We have contacted Javed Malik and Sahil Malik umpteenth times but in vain. They kept buying time and now they are absconding with our hard earned money and not responding at all.

We contacted your Mother Dairy Area Sales Manager Mr. Sandeep and narrated our ordeal to him. He assured that he will ask Javed Malik to make the payment. Mr. Sandeep even gave us the guarantee that either Javed Malik or Sahil Malik will refund the money for sure. Now, we see that his guarantee was baseless and he was unable to arrange the retrieval of our money.

My 2862/- (Two Thousand Eight Hundred Sixty Two Rupees) is outstanding on Javed Malik or Sahil Malik. I have all the required proofs to prove this fraud.

We residents are highly disappointed that Mother Dairy don't do any audit on the operations of their Booth/Outlet and if ownership transfer is happening then why some notice was not given to residents or why they were not informed? Above all, Mother Dairy, has allowed such practice of taking advance by the Booth or Outlet operator of No. 15860.

We also learned that Mother Dairy keeps the security deposit from these Milk Outlet operator on allotment of the Mother Dairy Outlet or Franchise, which is around One Lakh Rupees. It is our humble request to refund our money from the said deposit and allow us to maintain our trust on Mother Dairy.

Or else we residents will have no other option but to take our ordeal on Social Media and we are sure that Mother Dairy would not like to spoil their image on a public forum and lose their customers valuable trust.

Looking forward to your prompt solution.

Dear Sir/ Ma’am,

This is my 3rd complaint till date in past 1 year ( 2 on phone call) against the uncivilised behaviour of salesman of Mother Dairy booth no. 785 East of loni Road Shahdra Delhi 93. This is my painful duty to inform you that on dated 17/07/2018 when I visited this booth to get milk around 8:50 in the evening a mother dairy lorry was supplying the milk to this booth. The incharge and his subordinates were sitting inside the booth while me and other customers were standing in a queue from past 10 minutes. They could give us milk easily as their machine was taking supply but instead of giving us milk they were chitchatting among them including that lorry driver. It was extremely hot out there and we were sweating from past 10-15 minutes in queue just because the booth incharge was not giving the milk to any customer until the lorry get empty. When I asked that agent to start giving the milk he said that he cannot do this until he get the proper supply of milk from that lorry. I said I want milk pouch not that loose milk which you can easily give. He then started doing misbehave with me(video enclosed). He willingly denied to give milk. Apparently he Sometimes deny to take the Paytm payment after 9:30 PM.
Sir, you are requested to please take some necessary action against this agent after seeing this evidence. This Agent unnecessary torture us every time. He do miss behaves every time and pretend himself like the owner of this booth. sometimes he denied to give milk after 9:30 PM if customer wish to pay the amount via Paytm.
Hope the mother dairy Administration will take and strict action against this uncivilised mother dairy agent.
Yours truly a resident of LIG flats

I had bought the Live Lite milk pouch a couple of days back from a local supermarket and the milk in the pouch was turned to water and what it seemed to be curd. The milk was supposed to be a low fat milk stored in a good packing material but was unfortunately expired when opened this morning.
It was manufactured on 6th June, 2018 and opened it on 16th July, 2018.
Since it has a shelf life of 90 days, this shouldn't have happened

Please look into this matter as the milk is a bit expensive than the milk bought normally.

Hi I had recently bought a pack of yogurt from Reliance store. And I had kept it in refrigerator but when I took it out today to eat I saw that the pack has got puffed and hard. Its manufacturing date in 27th June 2018 and since it is best before 15 days so ideally we can consume it before 11th July 2018. And today it's 5th July 2018.
Kindly look to it.

Mother Diary booth no.634, New contractor has takenover, for last 15 days payment by PAYTM & Phonepe hasnot been provided by new contractor.
Moreover FULL Cream & Toned milk is not available many a times .
This complaint was made 1 week ago at mother diary log book but no response till date.
Your early action & cooperation is required.
Regards
PPanjwani
[protected]

Sir, this is inform that booth no.151 is not giving tonned open milk. The milk tanker came and fill the dairy tank. I said give me fresh milk. And he said i do not give you fresh milk and i give you only yestardy milk. First i finish that milk then i sell this new milk.
Is mother dairy have any terms and condition that if consumer want fresh milk and u have old milk. You donot give fresh milk. If not then send me all condition in written form.
Take a action as soon as possible within 4 days or i will go to consumer court.

Dear sir/madam
Myself arvind kumar, i had started a mother dairy franchise shop no-12644 on 12th april 2017 & resigned on 13th april 2018. Resignation letter has been handed over to mother dairy area incharge on 18th april. But still after 2-months he has not taken any appropriate action to take back all the equipment’s (Like - bvm tank & machine, chest cooler, visi cooler) which was provided by mother dairy at the shop opening time & return my security amount as per the contract copy. I am regular in touch with ai (Area incharge) but he is not taking seriously, because of that i am liable to pay the shop rent unnecessarily. Ai (Area incharge) always giving excuses that he is trying to find out some one who can take incharge of this franchise as existing, but still nothing has happened.in this process why should i bear the closed shop rent. Pls help me to resolve the matter on top priority basis against the ai (Area incharge) as well as their zonal incharge who has also aware about this matter.
Hope something positive.

Regards
Arvind kumar

Sir
I purchased one litre cow s milk from booth number 154 golakh dham, dwarka, sector 10, n delhi on 17 jun 18 at about 7 pm and boiled it at home
The milk got spoilt
I went to the booth
He told to complain to mother dairy complaint cell
I am attaching the photo of the milk packet
Please direct the booth to refund money
Regards
Wing commander k r visweswaran
Ph [protected]
[protected]

Being a bengali, i regularly purchase mother dairy misti doi from my next door sahakari bhandar.

My purchase of misti doi this week was a disaster. I bought a 400gms tub with batch no. V[protected] manufacturing date 02 june 2018.

The tub was immediately refrigerated on reach in home. Yesterday when i open the tub there was a foul sour smell and the doi had become flaky. I had to dispose the consignment as otherwise the smell would spread.

I regularly purchase misti doi and this is the first time i gave faced this problem. I would therefore request that i be compensated for my loss.

As everyday, i purchased 80 packets of 500ml mother dairy full cream on 11march'18 for sale, but today since morning each and every packet was spoiled as customers boil it. I called customer care again again but no body come to check or see this, as they promised me at around 10am.
Pls help us, we are small shopkeeper.
Thanks
Yours truly,
Matuki ray,
L-iind, 892/20,
Sangam vihar,
New delhi-80
Ph. [protected]

I am a regular customer at mother dairy booth 646, near da block, hari nagar, new delhi, 110064. I always pay using paytm here. I bought 1kg toned and 0.5kg cow's milk. This time when i was paying using paytm, the seller forced me to pay 63rs on his number, instead of the mother dairy official account which is currently offering a scheme on paytm. He was talking in a very abusive tone. When i said i will not be doing this again next time, he threatened to remove payment at the booth using paytm and said 'kya karlega tu'. He was behaving unprofessionallly and speaking in a bad way. The seller's name is ravindra. I am attaching a screenshot of the payment as evidence.
I want you to look into this matter asap or i will be forced to take legal action and it will be covered by toi.

I bought 4 packets of mother dairy full cream milk (2ltrs.) of rs.26 each (26*4=104) on 08/06/2018 from nearby shop ; all these milk packets were of poor quality milk a strange taste of some chemical in it.
Milk was of no use i have to throw it. My rs.104 was full waste.
I request that the company takes this issue in concern as this can pose a health problems as the milk can be containing harmful chemicals.

Shop owner at shapoorji pallonji shukhobrishti, new town kolkata, charging more then printed price. Also his behavior is very rough and selling unauthorized products other then mother diary.
Each and every person is complaining about his behavior and he is not paying any heed to customer complain.
Selling out dated products and not willing to return the expired products.

Hi,
I had bought lassi from dorabjees on 18 may which was expiring on 25 may and had consumed it on 18 may. Then i bought tadka chaas on 5 june which was expiring on 8 june and consumed it on 6 june.

Both the products seemed to be expired or rotten with very bad acidic taste.

I have been appreciating your products but off late they seem to be worse in its quality.

Dear sir,
I ravi sharma, resident of 101-c, 2nd floor, dda flats shahpurjat, new delhi, purchased your classic dahi, net weight 200gm, dated 04.06.2018 for rs 15 from your dealer shubh store, 146-b, shahpurjat, new delhi 49 for personal use. The weight of classic dahi when i have weighted in doubt of less weight, found that net weight of your classic dahi is only 160gm.
It seems your organisation is cheating to public at large. Therefore, your goods falls under the category of defective, unfair trade practice as well as deficiency in service. I hereby demands a compensation of rs, 1, 00, 000 from you along with replacement of goods i. E. Classic dahi net weight 200gm.

Regards,
Ravi sharma

I had buy 2.5 liter mother dairy cow milk and 400 gm misti dahi date 01/06/18 time 07:26 pm from mother dairy booth number 742 d park pandav nagar delhi 110092. Payment done by phone pay transaction number p1806011926168543555996 amount @170/- but actual amount @160/- next when i informed same to sale man of same both he abusing me and ready to fight with me. I am relay heart about his behavior. So please take appropriate action against him and notify me as well. Other wise will human right / consumer court. It's very serious issue god knows how customer chit like us threaten them. You need to cancelled his licence and offer good person. It's very burning issue of mother dairy as prestige's brand in india. My detail's ravishankar, moble [protected], [protected]@gmail.com

I visited booth 778 and paid rs 255 thru pytm at 11.10am on 30th may, 18. The booth operator has a very old aneroid handset and is not tech savy. He dosent know how to check passbook of paytm. My money is confirmed debited fro paytm balance, i have proof of trabsaction id yet i didnt get any acknowledment from mother dairy. I paid but that booth guy didnt agree to give me products that i purchased. What a shame. Mother dairy should check pytm balance and refund my money.

What I have noticed in all the mother dairy store is that they intentionally give stores to the people who do not have the sense to treat their customer. Today at morning I went to one of the Booth No 561, the people who work there they do not have any manners to how to treat their customer. They are ready to lose a customer but not give respect to Customer, I think the problem they are having is the mindset problem, being a lawyer I have taken other platform to address this issue but I believe that you will resolve it. I look forward to the change or I will adopt an alternative. Please look before giving your franchise.

I (Praveen kumar gautam) bought paneer today at 8:00 pm from booth no. 101 green park extension (110016) new delhi
I found this product is not good, worthy and sour in taste, it may cause food poisoning to customer
I want to get my money back and change the vendor as well in this area
Thanks
If you are unable to back my money and can not change the vendor
I will file a case against mother dairy in consumer...