Mother Dairy Complaints & Reviews

Original price is 10 rs., But here in moradabad almost every shopkeeper is charging 12 rupees per packet.

We purchased mother dairy classic curd from the mother dairy store near our house yesterday. When today I have it to my pregnant daughter during lunch, she complained of it tasting like naptholine balls and smelling like that too. I smelled it to cross check and was shocked to notice that her complaint is true. The curd was contaminated with some chemicals which made it smell and taste like naptholine balls. This kind of blunder is nt expected from a company as big and reputed as urs. How can u play with the health of people who are trusting ur brand. The date on the packaging clearly states that the curd is good to use before 20th feb 2022. My daughter who consumed is pregnant and any the kind of harm this could have caused or has already caused is completely unacceptable. We are willing to contact the consumer court for ur negligence and malpractices. Also, we are looking for an explanation from ur end for the same. I am attaching the pictures of the packaging.

Hi... I am staying in Vaishali Gaziabad, Sector 1. The person deputed here by your company very arrogant, non cooperative. Always misbehaving and not maintain time

Mother Dairy Booth number 19402 does not behaved well many times he always offer me toffees for exchange and I do not do not take toffees he says go elsewhere for milk.
please take necessary legal action against this both.
thank you

Current shopkeeper's behaviour to deal with client is very much poor and he always tries to quarrel with customers.

Unauthorized Encroachment by your( milk shop no.15557 )salesman for vegetable products and spread dirty garbage in the area

1. The new salesman Mr. Naveen at the Mother Dairy Booth No.308, in South Patel Nagar, is rude & uncooperative.
2. He does not respond on the phone.
3. There is no connectivity with the booth to know the availability status of the various items.
4. A responsible person must man the booth in these times of the Pandemic.
5. I am a senior Citizen & do not generally move out of the house.
6. It is very inconvenient for me to walk to the booth & then learn that the item that I want is not available.
7. In case, Mr. Naveen responds on the phone, he is blunt & refuses to tell the price of a particular item, in case of a query.
8. His response is similar in case he decides to respond on WhatsApp.
9. There is a need for the Mother Dairy Authorities to counsel this new salesman so that he conducts himself appropriately, kindly & with compassion.

My Complaint are as under:

1) I had paid wrongly paytm payments of Rs. 3431/- between 27-Oct-21 to 13-Dec-21 to your mother dairy booth (Mr. Raja, Paytm no. [protected]) at pandav nagar, Delhi-110092 in front of your mother dairy plant instead of your booth no. 17713 (Mr. Vikas Mobile No. [protected]) at West Vinod Nagar, Delhi-110092 from which I had purchased milk, curd & bread for that period.

2) Than after, I had visited personally that booth on 14-Dec-21 to explain whole incident with paytm payment proofs & Mr. Raja checked all the paytm payments in their transaction history & confirmed me that he had received all the payment of Rs. 3431/- as per details I had provided to him. I had requested to either refund whole amount to my paytm number or pay directly to your booth no. 17713 immediately. But he denied to me that he is unable to refund the whole amount in one time & assured me that he will settled from booth no. 17713 with the consultation of your ASM Mr. Gaurav Sharma.

3) Nothing happened till 17-Dec-2021, Mr. Vikas (booth no. 17713) requested me to call Mr. Gaurav Sharma to close this on immediate basis as nobody confirm him for closure of this issue till date. On the request of Mr. Vikas (booth no. 17713), I had called Mr. Gaurav Sharma in the morning on 18-Dec-21 for closure of this issues. Mr. Gaurav Sharma invited me with Mr. Vikas (booth no. 17713) both to come that booth @ 10:00 o’clock morning to settle this issues. But Mr. Gaurav Sharma not there and he has already left from there before 10:00 o’clock & advised to Mr. Vikas that he will close this soon. But in the meantime the mother of Mr. Raja threating to Mr. Vikas that she will not give any money to him & only items will be deliver as per payment received patterns basis (items to be deliver alternate basis as per payment received by them) as per them “that was not their fault”. You can chk CCTV camera footage of that booth of 18-Dec-21 between 10.00 A.M. to 11:00 AM (Threating to Vikas & mother dairy officials).

4) Now again on 29-Dec-2021, Mr. Vikas request me to help him out for this as the issues not settled till now. Hence request you to refund my money of Rs. 3431/- to me ASAP.

As till yesterday I don’t want to complain any of them. But the same should be resolved quickly. Hence, today I am lodging this complaint and request you to resolved this issues on priority with with peaceful manner…..

Thanks,
Rajender Singh Rawat
Mobile No: [protected]

PayTm Payment Details to Mother Dairy ([protected])
Date Amount Remarks
27-Oct-21 94.00 2 K.G Tonned Milk (47+47)
29-Oct-21 157.00 2 K.G Tonned Milk + 1 KG Dahi (47+47+63)
30-Oct-21 94.00 2 K.G Tonned Milk (47+47)
1-Nov-21 141.00 3 K.G Tonned Milk (47+47+47)
3-Nov-21 141.00 3 K.G Tonned Milk (47+47+47)
6-Nov-21 204.00 3 K.G Tonned Milk (47+47+47+63)
8-Nov-21 157.00 2 K.G Tonned Milk + 1 KG Dahi (47+47+63)
10-Nov-21 201.00 3 K.G Tonned Milk (47+47+47+60)
12-Nov-21 141.00 3 K.G Tonned Milk (47+47+47)
15-Nov-21 204.00 3 K.G Tonned Milk (47+47+47+63)
18-Nov-21 141.00 3 K.G Tonned Milk (47+47+47)
20-Nov-21 124.00 2 K.G Tonned Milk + Bread (47+47+30)
22-Nov-21 204.00 3 K.G Tonned Milk (47+47+47+63)
25-Nov-21 141.00 3 K.G Tonned Milk (47+47+47)
26-Nov-21 157.00 2 K.G Tonned Milk + 1 KG Dahi (47+47+63)
29-Nov-21 204.00 3 K.G Tonned Milk (47+47+47+63)
1-Dec-21 157.00 2 K.G Tonned Milk + 1 KG Dahi (47+47+63)
3-Dec-21 204.00 3 K.G Tonned Milk (47+47+47+63)
6-Dec-21 204.00 3 K.G Tonned Milk (47+47+47+63)
8-Dec-21 204.00 3 K.G Tonned Milk (47+47+47+63)
10-Dec-21 157.00 2 K.G Tonned Milk + 1 KG Dahi (47+47+63)
13-Dec-21 141.00 3 K.G Tonned Milk (47+47+47)
13-Dec-21 -141.00 Refund From Mother Dairy
Total 3431.00

This is regarding the offer which was launched by the Mother Dairy at Booth no 15554 . As per the offer the consumer who will be taking the milk from the booth for 20 days is entitled to purchase any product of INR 150 as a reward, however today is 27th Dec'21 but the booth operator is giving one or another excuse every time we ask for the status of the reward.

Would appreciate if the team can look into the same at the earliest.

I am resident of Muddinapalya, Nagarabhavi Bangalore wanted to complaint that the milk packets are being sold at +2ruppee on the mrp rate on all kind of milk packets irrespective of quantity and type of milk cost fixed by the govt.
Could you please check and stop this extra cost being put on customer.. and when asked they tell they are investing on fridge.!

Could you please take serious action.

Sir, aapke company mother dairy ka milk mrp se jyada rate par mil raha hai, mai dukandaar se dhoodh lene dukan par gaya mujhe cow milk lena tha to mai dukandaar ko bola ki 1 kg dhoodh do to usne diya fir mai poocha kitna paise huwe to bola 52/- rupye mai bola 52/- rupye kaise huwe kyoki MRP to 25/- rupye 500 ml ke hai to ess tarah se 1 litre ka 50/- rupye huwe to dukandaar mujhe bola ki aapko lena hai to lo nahi to jao, mai uska dukan se chala gaya dusre dukan par fir dusre dukan par bhi same rate yaani 26/- rupye ka 500ml aur full cream milk 30/- rupye ka 500 ml jabki full cream milk ka 29// rupye mrp hai, dukandaar nahi ka nahi diya.

Mera marketing management ka kahna hai ki Delhi /NCR ke kuch jagah aapke rate ka issue aa raha hai customer ke liye so please apne retailer ko bole ki MRP se jyada rate na le.

I purchased mother dairy cow milk and it smells like full of pesticides and termite spray chemical and I boiled but still same smell. I observed this since 3 days. I suspect that this is full o[censored]rea and chemical like detergent.

Paid excess amount of 307 on 30-Jan-2021 5:10 pm still not returned since 30-Jan-201

Sir,

This complaint is in regard to the Non-Refund of transaction of Rs/- 191 done through Paytm wallet (in the name of Sujata Arya) on 24.11.2021 at 05: 21 pm to mother dairy Booth 164 held against the phone number of [protected].

first i would like to tell you that I am a regular customer of mother dairy for the past 11-12 years. Since for the last 2 years of covid time due to government policy o[censored]sing the cashless facility to purchase these products I was using Paytm. Now recently there is a change in the ownership of this mother dairy booth. Many of the customers like me who had already fed details of previous Paytm account of mother dairy in memory of Paytm had by default transferred the money in mother dairy booth no. 164 attached to this number of [protected] in the name of sagar yadav.

After this when we have told Mr Sagar Yadav present on the counter, he asked me to re-transfer the money in his account which was done. Now on asking how to get the money back, He told that this account is not held with him and for that either we need to approach the previous owner or the area incharge of the mother dairy. I have approached both of the persons and unfortunately didnot get the satisfactory reply till date. On calling the area manager he either didnot pick the call or respond with the reply of call you back which he has seldom replied. Sir, I would like to request your kindself to look into the matter to address the matter on priority to help customers like us who are in dilemma to seek help from whom.

The details of the transaction are as hereunder:
amount tranferred: 191/- INR
date: 24.11.2021
time: 05:21 pm
Order ID:[protected]
wallet Ref No.: [protected]

Looking for needful in the present case.
Thanks in anticipation.

Regards
Sujata Arya
[protected]

Mother dairy booth no. 586 (Gandhi vihar) is always declined to give open milk after 8:30 pm infact I saw there is stored milk but he didn't give, always he said people give him money for storing that milk to sell in the early morning and before 8:30am he always decline to sell open milk to the customer.
Kindly resolve this issue ASAP.

Today me and my 2 friends were there at Mother dairy B6/51, Safdarjung Enclave, Block B6, Humayunpur, Safdarjung Enclave, New Delhi, Delhi 110029 to buy lassi. As we went to the booth we started deciding over which flavour everyone wants. As we were discussing, the owner started talking to us with miserable language tone and started misbehaving. He started misbehaving with me and my friends. He was very rude and has a dirty mouth, due to which we don't wish to visit the shop again. He surely lacks any literacy and due to his miserable attitude he is disrupting the brand name. Kindly look into the matter as the old man is very insensitive towards women.
Thank you.

Good morning sir/mam,
I have a shop for retail items near nandadevi temple and have a good customer relationship regard mother dairy milk and other products but distributor in denying to give milk and other items and is saying directly " I am not giving you anything you can do whatever you want to do mere baap ki company hai mera jo man karega usko dunga and all abusive words"
It's a request to you to have words with him and take further action required to make customer relationship better for your product.
Thank you.
P C Joshi
[protected]

The store operator at your store number 322 faiz road new delhi is abusive rude unprofessional and he intimidates customer with his rude tone. He abuses infront of customers. He does not work he orders customers to take their stuff by themselves doesn't matter if the customer is old or young. He smokes hukah outside the store after 7pm with his friends. He even tries to steal money from old people by not returning the change amount. It happened with my parents many times. This man is dangerous and mother dairy is losing its customers because of this ignorant abusive unprofessional rude man. Either send him somewhere else or teach him how to behave with other people. Kindly take action ASAP.

This is 2nd time my milk has turned to curdling while boiling. It was purchased from vendor located adjacent to shipra sun City post office 201014. On complaint to vendor, false excuses were provided. Kindly take strict action against the vendor as hard earned money got wasted and no compensation is provided for same. This lower our trust in the brand.

Dear Sir/ Madam

Through this letter, I would like to submit that that said Small Mother dairy located at Street no. 11, Vijay Vihar Phase -2, Rohini, New Delhi 110085 store is in very unhygienic condition and owner behavior is very rude and ethical.

So I request you to kindly take a strong action against this store.

Regards