Motilal Oswal — money refund

Hello,

I have transferred money from axis bank via mo trader app, the money got deducted from axis but it didn't reach mosl. The nodal officer from axis has already confirmed that the amount is claimed by mosl. An email was sent to me confirming the same by nodal officer which i forwarded to motilal customer service but still no one replies from motilal. Its almost 50 days