Moto TPSL — amount not received by merchant

Address:

Visakhapatnam, Andhra Pradesh, 530014

On 16 jul around 1430 hrs i made transaction of ₹10611.51 to gitam university. But the transaction was not successful from the gitam however the amount was debited from my card. I thought amount will be reversed back but not. When i checked my bank they are saying that this amount is calimed by moto tpsl, mumbai. Request look into this matter nd revert the payment.
Regards
Lt cdr anjay k singh
Indian navy