Motorola — Delay in replacing motherboard of Moto e

Address:

Pune, Maharashtra

Within one year of buying Moto e, I had to go to the service center thrice. But this last time is the worst experience ever. I had given my phone since it restarts 20-30 times a day, mostly at the time of locking unlocking the phone. For this issue, I was told that the mother board has to be replaced. It's been 11 days already and when I call the Pune Motorola service center I was told that the motherboard has been ordered and it will still take more than a week for the motherboard to come from the hardware department. This is a huge disappointment on your part. I would request you to make the hardware available as soon as possible and repair my phone and return. Below are the details of service note : Jobcard number: AMSPUN001932 GIN Number: GINPUN002196 Product: MOTO E Model: XT1022 Service Center address & contact: The knowledge technologies, shop no 1, Garud apartment, Narayan Peth, Modi GanpatiLane, Pune 411030 contact number: [protected] Regards, Shilpa Tomar [protected] [protected]@gmail.com