Motorola — Faulty handset-Moto G

Address:

Bangalore, Karnataka

I had purchased a mobile phone handset-Moto G on Aug 2014, manufactured by Motorola and sold through Flipkart-the e-commerce website in India. I started facing reception problem with the device. The issue is- if I am over a phone call, person at the other end is unable to hear my voice clearly or the person on the other side of the phone complains that he can hear his/her own voice, which means that their voice echoes while they are talking to me over the phone. Also, most of the time my phone would be out of coverage, which means no/very poor connectivity. I have given my device for repair at the Motorola authorized service center twice. Initially on 28th February and they replaced the motherboard, but the issue was not resolved. I submitted my device again to the same service center on 7th of March. They initially refused to accept that the device is still not working properly. However, when I showed them a demo by making a call, they agreed to collect the device for further investigation. This time they explained that the motherboard that they had used initially was a faulty one. I requested them to do a thorough check of the device before coming to a final conclusion. I also told them to check if the device is a faulty one, and if required please have it replaced to avoid further inconvenience and delay. After keeping the phone for over 2 weeks and deliberately harassing me with regards to the time line. Below are the reference numbers with regards to my correspondence with Motorola customer care[protected] and[protected]. Finally they delivered my device on March 25th. I have been using the device but to my surprise, the issue still persists. I would like to have my device replaced or would like to have my money refunded in full along with some compensation for the inconvenience and trauma that I had to go through while dealing with the entire situation caused by Motorola by providing me with a defective product and not being able to repair it after taking multiple attempts. I can provide all documents such as invoice copy, warranty copy for the new motherboard. Thanks, Saltanat Mushtaq +91 [protected]