Motorola — Indefinite time for repair under warranty

Hi, Last month, when the screen of my motoG2 suddenly stopped working, I had counted on the Motorola consumer sewrvices to quickly resolve my worries. Under the banner of " EXPRESS SERVICE ", they charged me two hundred rupees for doorstep delivery. I was promised phone delivery under 15 days. One and a half month hence: Having lied that my phone has been shipped to changing stance and saying that parts are unavailable, it is proving to be an unending battle.Customer Care phone calls, online assistance and repeated emails are all just shouts in the void. They have supposedly escalated the matter TWICE. They have missed their extended closure date by ten days. Even after all this, the current status of my phone is the same as the day it stopped working. They now tell me that the closure date is indefinite. So much for good customer care. I feel like a helpless customer. As a college going student, it hampers my work to a great extent. Another aggrieved customer Suveer Garg Details of Complaint : Incident:[protected] Work order : LPT/MG/15/06230