[Resolved] Motorola — Issues with my moto x play no resolved since last 6 months | |||||
I have a moto x play smartphone. Bought it in nov-2015 through flipkart. Few days after, when i tried using memory card with my phone, i came to know that my phone does not recognize any memory card. Visited motorola service center (Aurangabad, maharashtra) regarding this issue on 26 dec 2016. Service center provided me a job sheet (No. Amsaur000952) and asked to visit after a month. I kept on visiting service center for almost 3 month, but nothing was done. On 05 april 2016, service center called me for getting my phone repaired. I had submitted my phone on 05 april 2016. On next day, i have received a call from service center they said my phone hasn't repaired and i have to wait another 2 more weeks. Its more than 2.5 months since then and nothing is happening. I tried contacting through motorola live chat. According to them job sheet no. Amsaur000952 was completed, which is not true. What service center did was they closed my earlier job sheet with wrong status and created a new one (No. Amsaur001471). Motorola service center is not doing anything for my problem except fooling me since last 6 months. Meanwhile i have also tried motorola live chat and shared my problem with them online, but again nothing was done and only answer i was "please wait for few days". Also tried registring a complaint @core. Nic.In (Id 229227.2.2016), no response from here as well. And now mobiles battery is draining too fast and taking too much time for charging and sim tray cover is also dis-glued (Its not broken, instead glue used to stock sim tray & its cover together is just not enoght to hold these parts). I am really feeling being cheated by motorola and suffering with the defective mobile handset received. Was this information helpful? | |||||
Sep 3, 2016 Complaint marked as Resolved Motorola Mobility customer support has been notified about the posted complaint. | |||||
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+91 12 4413 1500 (India)
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12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
Happy to hear a response from your (Motorola) side.
I have sent you an e-mail with all details on [protected]@motorola.com.
Awaiting your reply.
Thanks
Shrikant S. Pungle