[Resolved]  Motorola Mobile — Replacement otherwise refund my amount

Address:	600099
Website:	FLIPKART

I have purchased a Motorola mobile through flipkart online on 20.10.2015. The mobile developed some problems from November third week. I took it to Chennai Ariel Electronics Pvt. Ltd., who is the authorised service centre for Mororola. It took almost 40 days for them to rectify and give me the set on Jan 20, 2016. As again my mobile developed some problems from second week of February. It was handed over to Trident Technologies another authorised service centre for repair on 17th February. It is yet to be rectified.
Three months of warranty period has lapsed even without using my handset. Further, I am upset to have purchased Motorola in the first place. After purchasing the set I could not use continuously for atleast one month till date. Five months have lapsed so far.
I am also not in a position to contact my contacts since the contact numbers are in the phone and everytime transferring the numbers from one phone to another is a tedious process. Having purchased a Motorola set, you cannot expect me to have another spare smartphone, just to use when this phone is under repair. Since, Nov’2015, I had to loose a lot of time, to recover the contact numbers from the mobile I had to loose important messages which came to my Motorola set. I had to loose valuable data stored in my handset. All this had created unbearable mental tension.
I request Motorola to step up its quality of product and also to give me a new mobile free of cost in addition to repair of the old mobile.

Yours sincerely,
K. P. ANAND
Principal Director,
Regional Training Institute,
Indian Audit and Accounts Department,
Chennai- 600 018.
Mob: [protected]
E.Mail - [protected]@hotmail.com