Motorola Mobility — 30 DAYS and issue not resolved

Address:	560048
Website:	motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2

Its been 30 DAYS since my issue is not resolved. I have been following up daily on mails and toll free number but all I hear is that my issue is escalated to concerned department. Samanjeet Singh who is handling this issue doesn't seem to be wanting to solve the issue. I have escalated through facebook and twitter as well but I am now running out of options and patience. Its been the most pathetic service I've faced in my life. I have attached multiple attachments as proof of my frustration.

What is the issue?

I submitted my out of warranty Moto G2 phone to the service center in Marathahalli, Bangalore on 19th Nov, 2016 as it had charging issue. After the repair, now my sim reader is destroyed by them and they asking for Rs. 1900 from me to give me back my phone. They have also closed the ticket from their end so that no one blames them. I raised the issue with online team on 28th November, 2016 but there hasn't been a resolution yet even after an almost daily follow up.

For more details, please read my detailed post:
https://www.facebook.com/MotorolaInIndia/posts/[protected]
https://twitter.com/sagaranandani/status/[protected]
https://twitter.com/sagaranandani/status/[protected]
https://twitter.com/sagaranandani/status/[protected]
https://twitter.com/sagaranandani/status/[protected]
https://twitter.com/sagaranandani/status/[protected]
https://twitter.com/sagaranandani/status/[protected]
https://twitter.com/sagaranandani/status/[protected]

I ask for immediate action against Samanjeet Singh and Marathahalli service center and I want my phone back. Its been a hell of a mental torture for me now. I had to buy a new Redmi phone because of this delay.

Never ever buy Motorola phones in your life.