[Resolved] Motorola Mobility — damaged earphone

Nikunj Bhargav

Address:	380009
Website:	[email protected]

I bought Moto g5 plus from flipkart. The cover of mic was loose and it falls Everytime so I contacted Flipkart they told me to show earphone to customer service center of Motorola which I did but person in service center fixed it with feviquick without making any jobsheet card so I was angry because customer service center will get excuse that now
it will not count in warranty and he said same thing he said this is damage pc so can't be replaced. Clearly It's a manufacturing defect which is not my fault which i explained lots of time to Motorola customer care but they are not responding at all even told me to call back within 48 hours and today it's almost 5 days but still not responding like they are waiting to expire my warranty so I can not do anything but I want replacement of my earphones soon.

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Apr 13, 2018

Complaint marked as Resolved

No steps have been taken to solve this problem yet.

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Motorola Mobility Customer Care's response Hi
We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.
Thanks
-Motorola Support

Oct 25, 2017

Updated by Nikunj Bhargav I have already mentioned every details what more you are expecting? Bloody careless customer support. If you want more details contact me on my number because you liars last time told me to contact within 48 hours but after 10days still you stupid people are not calling. If you don't want to call back then why you committed. If Warranty of headphone will expire because of laziness of you ### people then I will not be responsible for that I want solution of my problem that's it I don't care if you are late okey. I am surly going to take legal action for you leziness or carelessness for customers.