| Address: | New Delhi, Delhi, 110086 |
Name - Vikas Bhatt
Job sheet no. - SRB2X[protected]
Complaint code - C0011-Display-External
This is Vikas Bhatt.I bought Moto g4 plus 16 gb one year ago. Since then I am getting too many problems in it. One of the problem of autotouch arose in it two months ago. I went to the service center nearby me { B2x, pitampura } They told me that it's not a big problem we will change its software. Then after a week I get back my cellphone. I found there no change in my cell phone. I did not go service centre again that time because I need the phone urgently. But after a month 6 days before the warrantee period I went there again to recover that problem. They diagnosed that a display problem. They told me to come after 15 days. But after 15 days they called me on my phone to come after 1 week. I went there at 22, june, 2017. When I asked about the phone they told me to come at 25, june. I went there again on 25, June but again they refused that its still not recovered reason was company had not sent display yet. I agreed they told me to come after a week. At 29 june, at 02:10 pm I received a call from service center they told me that their tie up with Motorolla was over that time. They told me that they had transferred my phone to tilak nagar service center to be recovered.
Now its been one month I haven't my cell phone back yet. I am unsure that they will give me my cellphone back in proper condition. Because service certer has been changed may be former one had replaced the original parts with fake one.. their I am sensing possibility of fraud. If I get back the phone defected then what will I do. I have not any warantee now.
That was my grievance please take action about it and help me to get back my phone in proper condition.. as soon as possible..
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