[Resolved] Motorola Mobility — Low quality lcd stopped working

Mohammad Arbaaz

from Mumbai, Maharashtra

Address:	400074
Website:	www.motorola.in

I purchased MOTO G4 Plus on 11th Dec. From 8th Jan the touch is not responding properly also with few vertical lines on display. Day by day lines increased and on 11th Jan Touch stopped responding and lines on display was also increased and stopped responding. Today on 13th Jan, 2017 i visited one of your service centre in IRLA, VILE PARLE WEST, MUMBAI they said that this problem is not covered in warranty. They said that the LCD of the mobile is broken because of some pressure, whereas there is not a single scratch on mobile or on display or anywhere nor the touch has broken. How can your LCD got break with some little pressure where the Gorilla Glass 3 is not at all damaged.

do MOTOROLA started using Low Quality Parts in their Mobiles to Maximise its profit.

because the damage shows that it is the manufacturing defect where MOTOROLA has used very low quality LCD.

I WANT IT TO BE REPAIRED OR REFUND MY MONEY AS SOON AS POSSIBLE

arbaaz.[protected]@hotmail.com

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May 11, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2017

Motorola Mobility Customer Care's response Hi Arbaaz,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support

Jan 19, 2017

Updated by Mohammad Arbaaz Service Centre Executive said me that the LCD of MOTO G4+ 32GB is broken which is a internal damage and is chargeable repair, but the question is that how can there be an internal damage without an external damage and why a Low Quality Part in your Mobile Device is not covered under Warranty?

As the Mobile is not at all damaged and not even tempered glass of the mobile is damaged, how can the LCD be damaged internally? and why it is not covered in warranty?