[Resolved] Motorola Mobility — Moto e2

 
9 Reviews
Bangalore, Bangalore District, Karnataka, India
 gandhissap
I have given my phone for service in ahmednagar, maharashtra, in jan 2016 as i was having issue with mobiles sim slot problem and hanging problem. There issue was solved and mobile was given back to me. Job sheet number was-hxu/mg/15/00462.
In 1 month time again my phone started hanging and speaker phone was not working properly... So again i gave it the service center in bangalore...In month of march...
There i got to know that my mobile imei number is not valid... Shocking...

Old imei number is-[protected]... Which is valid...
New imei number is-[protected]... Which is invalid...

The bangalore service center told they can not generate the online job sheet as imei number in invalid so they have taken my phone with offline job sheet.

As im calling and asking the moto customer care about the status of repair they are asking me to connect the call to the service center people and then issue will be resolved...

But again disappointing... As 3 time i went to the service center and called moto customer care and they 2 spoke something on issue...


Again i called moto... Again they asked to go to service center and called from there...
Almost around then times i got reply on toll free number of moto staying that give us 72 hours and they will call back... No call...


Now its been 2 month over...

Is there any other way...?

Complaint marked as Resolved May 23, 2016
Complaint is not resolved...


Go and check the status...

The phone is still in Bangalore service center...

Complaint Status


[May 19, 2016] Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Motorola Mobility Customer Care's response, May 20, 2016
Hi,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.
Verified Support
Motorola Mobility Customer Care's response, May 25, 2016
Hi Pankaj,

As responded through email, you will be contacted today sharing an update. Please bear with us.

Thank you for your patience.

Thanks
Motorola Support.
Complaint comments  8 Comments     Updated: Share0Tweet0

Comments

Motorola — moto e mobile is not working and not functioning from last one week

sir, My moto e mobile is having trouble in opening and i am suffering with this difficulty from last 3 months. But suddenly, last week it properly shuts down and not even its power button is able to open it.
Motorola Mobility Customer Care's response, May 20, 2016
Verified Support

Hi Najm Mehdi,
We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.
Thanks
Motorola Support.

Motorola — Insert sim, Memory Card Slot Not Working, Second Sim Slot Not Working Also.

Insert Sim problem, Memory Card Slot Not Working, Second Sim Slot Not Working problem Also.Kindly Replace my Phone as soon as possible... Imran Contact No- [protected] Email :imran.ahmad6372gmail.com

Motorola Mobility Customer Care's response, May 20, 2016
Verified Support

Hi Imran,
We would like to get more information about your case, feel free to send us an email to [email protected] referring to this post.
Thanks
Motorola Support.

Motorola — SAR of my mobile is high

Dear Sir, I am facing SAR of my mobile is high up to 1.52 W/Kg. Please suggest and do needful. Regards, Ishwar Sharan Rai [protected]
Motorola Mobility Customer Care's response, May 20, 2016
Verified Support

Hi Ishwar,

Thank you for your interest in our products. Our products are designed, manufactured and tested to assure they meet national standards for exposure to radio signals. For products in India, devices come within the standard of 1.6 W/kg.

All SAR levels for Motorola devices are available on our website at www.motorola.com/rfhealth (click on the SAR values link).

Thanks
Motorola Support.

Motorola — Mobile stuck in service center

Mobile stuck in service center, when i call them they are repeatedly telling to wait 4 to 5 days i have given on 9th may 2015 i haven't received the mobile until now
Motorola Mobility Customer Care's response, May 20, 2016
Verified Support

Hi Varaprasad,
Send us an email to [email protected] with the job sheet number and your contact details referring to this post.
Thanks
Motorola Support.

Motorola — about battery

My mobile phnone moto g2 getting hot while using net on phone.only before 2 month i buy this product plzz take serious action
I have given my phone for service in ahmednagar, maharashtra, in jan 2016 as i was having issue with mobiles sim slot problem and hanging problem. There issue was solved and mobile was given back to me. Job sheet number was-hxu/mg/15/00462.
In 1 month time again my phone started hanging and speaker phone was not working properly... So again i gave it the service center in bangalore...In month of march...
There i got to know that my mobile imei number is not valid... Shocking...

Old imei number is-[protected]... Which is valid...
New imei number is-[protected]... Which is invalid...

The bangalore service center told they can not generate the online job sheet as imei number in invalid so they have taken my phone with offline job sheet.

As im calling and asking the moto customer care about the status of repair they are asking me to connect the call to the service center people and then issue will be resolved...

But again disappointing... As 3 time i went to the service center and called moto customer care and they 2 spoke something on issue...


Again i called moto... Again they asked to go to service center and called from there...
Almost around then times i got reply on toll free number of moto staying that give us 72 hours and they will call back... No call...


Now its been 2 month over...

Is there any other way...?

Contact number : [protected]
[protected]

Mail Id [protected]@gmail.com


Complaint is not resolved...


Go and check the status...

The phone is still in Bangalore service center...

switched off

my handset is automatic switched off i am connect the charger but no responce so please solve my problem
Why r u marking this complaint as a Resolved one...

Its not resolved yet...

The only solution for this my problem was consumer court procedure...which is already stated and warning letter has been sent to moto customer care few days ago...

so then case has been filed ...where i have completely mention everything and then this blog copy also which shows that without solving moto as marking it as resolved compliant...which is not true...

now i think ill be getting proper response...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    44%
    Complaints
    1682
    Pending
    0
    Resolved
    738
    phone
    +91 12 4413 1500 (India)
    +1 800 668 6765 (USA)
    location
    12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City, Gurgaon, Haryana, India - 122002
    Motorola Mobility - Moto e2