[Resolved] Motorola Mobility — Moto g4 plus defective piece

Preety Paranjape

from Delhi, Delhi

Address:	382030
Website:	www.motorola.in/home

My motog4 plus stopped working within one month of purchase. Motorola asked me to send it to repair center where i was informed that motherboard was defective and has stopped working. Needs replacement.
Bought phone on 25th may from amazon
Received package on 1st june
Stopped working on around 2nd july
After calls to amazon (Refused to help) and motorola finally gave for repair
On 7th july 2016.
No updates till now about the phone. All they say is parts not received by repair center
Job number : amsahm003298
So without a phone for more than one month now. And motorola pays no heed.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Sep 13, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2016

Motorola Mobility Customer Care's response Hi Preety,

Sorry for the late response. We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.