[Resolved]  Motorola Mobility — moto z play internal screen is cracked

Address:34676

There is a gap between the frame and the display as you can see in the video. Due to this defect inner screen is cracked in a week o[censored]se.

I sent the phone to service center to have it repaired under warranty but service center claims that it is not a manufacturing defect and when i reached the lenovo they insists that their service center report is final and they have nothing to do. When i ask how in the earth internal screen is cracked without even a scratch on the display they have nothing to say but accused me of misuse. I completely lost my trust to lenovo.

After i had this issue, i made some research and found there are many moto z play users having same problem. This clearly indicates that this is a chronic problem which lenovo denies it.

https://imgur.com/a/gJic3

https://www.youtube.com/watch?v=7m6bvvhPasA
+5 photos
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Nov 21, 2017
Complaint marked as Resolved 
It has been resolved by Lenovo. They accepted to repair it under warranty.
Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Nov 20, 2017
Motorola Mobility Customer Care's response
Hi Tahir.

We are sorry to hear about that, We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks,
-Motorola Support
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