[Resolved] Motorola Mobility — moto z play internal screen is cracked | |||
There is a gap between the frame and the display as you can see in the video. Due to this defect inner screen is cracked in a week o[censored]se. I sent the phone to service center to have it repaired under warranty but service center claims that it is not a manufacturing defect and when i reached the lenovo they insists that their service center report is final and they have nothing to do. When i ask how in the earth internal screen is cracked without even a scratch on the display they have nothing to say but accused me of misuse. I completely lost my trust to lenovo. After i had this issue, i made some research and found there are many moto z play users having same problem. This clearly indicates that this is a chronic problem which lenovo denies it. https://imgur.com/a/gJic3 https://www.youtube.com/watch?v=7m6bvvhPasA Was this information helpful? | |||
Nov 21, 2017 Complaint marked as Resolved It has been resolved by Lenovo. They accepted to repair it under warranty. Motorola Mobility customer support has been notified about the posted complaint. | |||
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