[Resolved] Motorola Mobility — Motorola denied to give me a letter

swetha HR

Address:	Bangalore, Karnataka, 560034
Website:	www.amazon.in

I bought Moto G4 plus from Amazon (ORDER #[protected].
After 3 months o[censored]sage i observed the issue like "the phone display is coming out from the phone body".
If we are using a back cover then that issue will not be visible. Recently i removed back cover that time i saw that issue.
I called Amazon for this problem, they advised me to take a DOA letter from Motorola service but after visiting there, they denied to give the letter saying that "Its a physical damage".
Believe me its not a physical damage. Please help me to get DOA letter.

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Apr 1, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2017

Motorola Mobility Customer Care's response Hi,

We would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Motorola Support

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Comments

Narasimha S

from Vijayawada, Andhra Pradesh

Hi I am using MOTO G2 from 12th Feb 2015 which is in good condition. But from past 3 days, the display is not working properly and we can see the display wit very dim quality.

Pls suggest & help

IMEI [protected]