Motorola Mobility Customer Care
Motorola Mobility LLC.
Customer satisfaction rating: 44%
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1678
COMPLAINTS

Motorola Mobility Customer Care

Motorola Mobility LLC.

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Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
36
down
29

Phone:
Phone:
up
18
down
13

Additional info
Customer satisfaction rating
44%
Complaints
1678
Pending
0
Resolved
734
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Motorola Mobility related photos (339)

Motorola Mobility Complaints & Reviews

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Motorola Mobility — moto g6 [Resolved]

 Yudith on Dec 20, 2018
I'm Yudith.I Bought Moto G6 On July2018 after 4months while I'm Working On It rebooted as many Times and Moto G6 Went Dead.So I Went To multiple Mobile Care As Customer Care Adviced And Gave My Moto G6 To Check The Problemal And showed My Invoice bill For Warranty.After That They went Inside And Dismantled it and said That water Is all Over The Phone, I knew that 100% that I Had No water Problem Like That.After That They showed a part of the Phone I don't know that's My Phone's part or not, I can't see Clearly They said There was water all around it and they said That warranty Will Not be applicable...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto g6 [Resolved]

 Yudith on Dec 20, 2018
I bought moto g6 on july 2018 within 4to5 months my phone went dead while working on. After i went to service centre then told i had water inside as a fake and made my warranty out and they told they can't do anything with my phone. I think they have used my new phone with second end parts for their benefits. I'm too disappointed. I lost my new phone within 5months...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — service centre delayed my product [Resolved]

 Mallik Prabhakar on Dec 17, 2018
I have came in to motorola service centre samastipur to repair my moto g 5 s in 13/12/2018. He can ask me to come tomorrow and came again later but mobile phone is not ready. Still he will not complete my phone right now... Today's mobile is part our life. I am suffering such many problems. Again i came back but same words using service centre employees two more days your mobile ready
Do something about it...
Thanking you
Pin code -848101...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola service centre in jammu, j&k - a fraud! [Resolved]

 silvijain22 on Dec 9, 2018
With utter disbelief and disgust i am lodging this complaint to bring to the kind notice of everybody the fraud i had to go through with this motorola authorized service centre in jammu.
B2x jammu
[protected]
150 - a, 1st floor gandhi nagar jammu - 180004 jammu kashmir

My moto mobile phone model g4 plus suddenly stopped working one evening last week. The speaker and microphone were very much working but the display wasn't. I didn, t drop the mobile or mishandled it in any way possible. I went to this service centre, they checked and informed me that there was...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola x4 under warranty but was not repaired for battery and speaker [Resolved]

 sagarborse90 on Dec 9, 2018
Hello,

I had bought a moto x4 device. After few months of usage the phone is not charging and the speaker voice is deported. I had taken it to service center but the service center did not accept the request beacause the screen had a bit break on it

Due to break on the display the phone voids warranty. I am not sure why. I don't have issue with screen. My problem is with speaker and phone not charging.

Please call me at [protected]. This is an urgent issue. Needs to be resolbed....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — moto z2 force [Resolved]

 Pavan101 on Dec 8, 2018
My phone was not serviced in warranty. Rather they are asking for repair charges of 18000/- approx where a new phone is now 18000/-. I had escalated issue with director services and not getting satisfactory answer or resolution. My service request # soin[protected].

Always they send email saying it has physical damage, however the screen is covered under shatter proof warranty which they are not obliging....
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — motorola fw200l

 Mangal Sain on Dec 1, 2018
I have purchased motorola fw200l landline phone,
Its mic is not working, and its covered under brand warranty,
Local motorola service centre are not accepting the landline phone, and the tollfree number are also not giving the right information. (They told that we will call you shortly and had not respond since last 10 days)

What should i do? I feel cheated.

Avnit
[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola Mobility — fraudulent issue, unethical behavior, scam [Resolved]

 Prachi95 on Nov 25, 2018
I'm prachi shah a customer of motorola since past 11 months in presenti have purchased your product moto g5 plus. I was facing the problem since initial times since i bought and i reported the nearest service centre (Borivali west,  mumbai, maharashtra, india) 
But the customer service provided from their end was exclusively careless, worst the team working there is pathetic. I already reported and informed them about all the problem i'm facing since day 1 they're least bother in solving and have always claimed that my phone condition is completely fine submitting it for 5-7 times)...
Complaint comments  Read comments Complaint category Mobile Service Providers

Motorola Mobility — pathetic service by motorola service center [Resolved]

 Nitin231991 on Nov 24, 2018
Hello moto,

I am compelled to write this email owing to my extreme dissatisfaction and frustration due to the treatment and service provided by the motorola service center.
I had purchased moto g5s on 27th dec, 2017 from amazon and there was an issue with the camera for which i went to the service center (At akola district, state - maharashtra). Firstly i had struggle with all the documents since the phone was ordered online. Once they were satisfied with all the documents, they accepted it for a repair.

Later, i had to go thrice for picking it up, although...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — moto m mobile battery [Resolved]

 ChandruVLR on Nov 23, 2018
Within 1.8 years after purchasing moto m phone, i have faced severe battery drain. When i approached their authorized service centre at vellore (Vijex), i was told that it may take more than 15 days to get a battery as moto m has stopped supplying fresh batteries for this model, they have to search for its availability in any other service centre.

I was shocked to know that a company like motorola has stopped supplying spares for a product which was launched less than 2 years ago.

Even now, i haven't get the replacement battery.

I would like to alert...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola — warranty not being honoured [Resolved]

 A Shaikh on Nov 19, 2018
Bought a motorola pulse escape bluetooth headset and it has 2 months of warranty left but the charging isn't working. Motorola isn't providing a replacement as it was bought from amazon and is neither providing a service denial letter which amazon wants for providing a replacement. Have sent an email to the head of the service dept. Of motorola and the vendors who provide repair services but no response since last 3 days. Amazon is being helpful but it's motorola which is neither exchanging the item nor is helping with getting an exchange from amazon....
Complaint comments  Read comments Complaint category Electronics & Appliances

Motorola — case id - 181028-003239 [Resolved]

 Kau Deshpande on Nov 12, 2018
Dear sir,
First of all i am unsatisfied of moto customer service, i had purchased
Moto g 4 january 2017after 5 to 6 months my mobile continue switch off. I
Was deposited my handset at latur service centre. They we're gave me manual
Job sheet & not reply for 5days i had booked online compliant for repair my
Handset. They told me battery issue. For replace battery they wanted charge
Rs. Three thousand, i saw manual of moto g no charge for battery replacement
Up to one year, they were returned my handset temporary repair.in few days
Another sound...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — mobile not working in 25 days with major issues (motherboard change/display change) [Resolved]

 ravinderpadigela on Nov 9, 2018
I bought moto g6 on 12th october 2018, then on 29th oct 2018 mobile suddenly stopped working and nothing is worked in this. So i went to autorized moto service center, and given on same day they have re-installed software and informed its software issue.

After using again i got same issue on 5th nov 2018, again i went to same moto service center on 6th nov 2018, they told to replace the mother board of the mobile. I said ok, then they have called back on 8th nov 2018 to collect mobile. They waited me more than 1 and 1/2 hour to collect my mobile then i took and found some scratch...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — not giving free service within warranty period [Resolved]

 Anirban Pan on Nov 3, 2018
I am anirban pan. I purchased a moto c plus mobile from snapdeal on 11-may-2018 (Invoice no. : s8b70a/18/283, order no. - [protected]). Few days ago my charger has damged and i went moto service centre (Soumili enterprise, bankura) on 01/11/2018 for the second time. They refused to give me the service within warranty. They said that a refurbished mobile was given to me by snapdeal. Please take necessary step...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — unsatisfactory response [Resolved]

 chinmay1005 on Oct 31, 2018
Hello, my self "Chinmay Mehta" and i have provided my motorola device (Moto X4) at a Motorola service center for accidental damage repair in surat on "22-Sep-2018" which is in warranty as well.

On that day, they asked me to purchase a new display as accidental damages are not covered in warranty so i purchased and made payment of the same. They assured me that i'll get my device within 2-3 working days. So, i received my device on "25-Sep-2018", but the display which they provided was having defect (partial color quality in half display). So on very next day I went to same service...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola — motorola g5s plus - slow internet speed [Resolved]

 Chaitanyaa2007 on Oct 24, 2018
I bought motorola g5s plus in november 2017 and using it with vodafone 4g enabled sim with 40gb 4g data plan.

The internet speed has been pathetic from the day 1 and i thought the issue was from vodafone's end so i followed up with them and got the sim replaced however, still no difference in the internet speed.

Called up motorola phone support and followed all the steps suggested by their staff and still no luck hence i visited their service center vision tech in pimpri pune, they've formatted my phone and still no luck... I am tired of this issue and want a refund...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — non availability of motorola x play battery [Resolved]

 abhijeet rudra on Oct 21, 2018
Hi.. I am looking for the motorola x play battery and not able to get it from authorised service center in kalyan, maharashtra.
I have been given a run around many days since now. Later on they said that the company have stopped manufacturing battery for this phone. This is where it gets worse. Am i supposed to scrap this phone because the company fails to provide me a battery.. Local batteries are draining out in an hour... I am having a very difficult time with this phone..
I have logged the same complaint on chat support..
My complaint reference number is[protected].
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Motorola Mobility — moto g5s plus - brightness issue [Resolved]

 Punith bl on Oct 5, 2018
Hi,

Service order no. Soin[protected]

Imei no. [protected]/[protected]

I had purchased motog5s plus in sept 2017. All of a sudden i started facing a problem with the screen brightness. It went down very badly, so i reached the service center by name krk solutions-vte located in marathalli bangalore. When i submitted the mobile for service it was under warranty. Without even verifying they blindly told that its a liquid damage. But when i asked them to show the portion of liquid damage, they were not in a position to point it out. And they...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Motorola Mobility — moto mobile not working over its warranty [Resolved]

 srahate2 on Oct 8, 2018
I have purchace an moto e4 plus on july 2017 but the device is dead in charging mode & now it is not working it has come an power ic issue & the device is not working & i lost my data & also the payment of rs 10000/- & support team also not support me.. Saying that it not be repaired it will be pcb problem which coast is 7600/- if the mobile phone work only till warranty then how we trust on the Lonovo & moto products for this I need help to repair my device & also the data backup from my device...
Complaint comments  Read comments Complaint category Mobile Handsets

Motorola Mobility — request for new earphones of my moto z2 play [Resolved]

 Avneesh010101 on Sep 25, 2018
This is to inform you that i've visited a motorola service centre namely vk mobile world, kashipur, uttarakhand in order to change my earphones which are not working properly of my moto z2 play and i'm extremely disappointed by the service that these people are creating. Just for changing my earphones, they made me wait for almost 2 hours. They told me that for the change of my earphones, i've to keep my handset with them until the new earphones are received by them. They also erased the entire data on my handset and the excuse they gave for keeping my handset with them was that when they used to...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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