Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
Motorola Mobility
Motorola Mobility LLC.
Customer satisfaction rating: 60%
1676
COMPLAINTS
ADVERTISEMENT

Motorola Mobility Customer Care

TwitterFacebookLinkedInYoutube
Address
12th Floor, Tower D. Dlf Cyber Greens. DLF Cyber City
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
40
down
33

Phone:
Phone:
up
19
down
14

Additional info
Customer satisfaction rating
60%
Complaints
1676
Pending
0
Resolved
995
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 09:00 am - 06:00 pm
Tue 09:00 am - 06:00 pm
Wed 09:00 am - 06:00 pm
Thu 09:00 am - 06:00 pm
Fri 09:00 am - 06:00 pm
Sat Closed
Sun Closed

Motorola Mobility related photos (569)

Motorola Mobility Complaints & Reviews

Sort by:
A
Jun 19, 2019
Noida, Uttar Pradesh
I had submitted my phone on 31 may 2019 in moto authorize service center noida sec 15 they said the part is not available...
ADVERTISEMENT
P
May 22, 2019
Mumbai, Maharashtra
Imei : [protected]
Contact number : [protected]

Dozens of email and after that many reminders sent.br...
ADVERTISEMENT
P
May 11, 2019
Mumbai, Maharashtra
Dear Sir/Mam,

Motorola service team is fabrication Liquid/physical damage as per there policy to bard me from...
ADVERTISEMENT

[Resolved]

R
May 8, 2019
Mumbai, Maharashtra
I have ordered my headphones from amazon india. The product was working fine and suddenly stopped working after 15 days. I contacted motorola service center nearby me and they refused to provide me service. I contacted motorola customer care and they asked me to courier the product to their delhi service center. Now the package has been delivered and i'm not getting any confirmation about the further process. It has been more than a week.
Complaint marked as Resolved Jun 20, 2019

Complaint Status


[May 08, 2019] Motorola Mobility customer support has been notified about the posted complaint.
Verified Support
Motorola Mobility Customer Care's response May 20, 2019 Hi Rach,

We're sorry for the inconvenience caused. Kindly send us an email with a brief overview of your issue along with the device IMEI and your contact number to [protected]@motorola.com.

Best regards,
Motorola Support
आवाज वाला बटन का टुटा होना, तथा कैमरा की क्वालिटी का बहुत ख़राब होना।

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    ADVERTISEMENT
    J
    May 6, 2019
    Bengaluru, Karnataka
    I am really dissatisfied about ur customer service. Past 2 weeks before my phone have some issue... Charge is not getting...
    ADVERTISEMENT
    M
    Apr 15, 2019
    Mumbai, Maharashtra
    I had a moto z2 play and i was a happy customer for around 6 months from the date of purchase. After 6 months o[censored]sage, phone...
    ADVERTISEMENT
    M
    Apr 5, 2019
    Mumbai, Maharashtra
    My mobiles display was flickering and i had taken it to motorola service center (Prudent telecom services, tembhi naka, thane)....
    ADVERTISEMENT
    C
    Apr 5, 2019
    Delhi, Delhi
    Respected sir/madam,

    I have purchased a motorola z play phone worth 24799 from flipkart.com on 23/06/2018....
    ADVERTISEMENT

    [Resolved]

    R
    Mar 21, 2019
    I have given my Moto g6 phone at Karamana Service Centre Trivandrum due to the complaint of overheating, battery draining and cannot view the incoming calls. They informed us that the phone is complaint due to water damage and they claimed that they rectified it. But there was no such issues of water damage with my phone. After service they returned me the phone for an amount of Rs 900, but the complaint was not rectified. Again I approached the same service centre and they told us that they will return after 3 days after servicing. Now they are telling that battery is completely water damaged and asked for an amount of Rs 5500 to rectify the same. The service providers are not genuine in their work, they haven't informed me about the issue at first and they are asking for huge amounts.
    Complaint marked as Resolved Apr 26, 2019

    Complaint Status


    [Mar 22, 2019] Motorola Mobility customer support has been notified about the posted complaint.
    Verified Support
    Motorola Mobility Customer Care's response Mar 25, 2019 Hi Radhika,
    We're sorry for the inconvenience caused. Kindly send us an email with a brief overview of your issue along with the device IMEI and your contact number to [protected]@motorola.com.
    Best regards,
    Motorola Support

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      ADVERTISEMENT
      D
      Mar 17, 2019
      Jamshedpur, Jharkhand
      My motorola mobile's charging socket was loose. I gave it to lenovo moto service center, ganguly road, ranchi. They charged...
      ADVERTISEMENT
      P
      Mar 16, 2019
      Mundi, Madhya Pradesh
      I went to motorola service centre at yashwant plaza indore and they changed my charging socket but then also my phone is not...
      ADVERTISEMENT

      [Resolved]

      S
      Mar 11, 2019
      Ahmedabad, Gujarat
      I have purchased motorola x play mobile and using it (Invoice copy is attached). Currently, i am facing the issue of battery drain and i have visited the service centre of motorola and new battery requested a thorough job sheet (Attached herewith). But they fail to provide after-sales services and each and every time giving me wrong commitment and my issue is still unresolved. As a customer this kind of services not to be accepted. The company have to provide after sales services anyway to the customer. Kindly help me in this matter. Provide me with the services from motorola and help me out by instructing the company to take back their product. Please consider my above complaint. Hope for the best positive solution.

      Further i want to add more information.in the company's website status of my repair is mentioned wrongly and displayed screen problem and it was resolved by them. But my problem is battery drain and still it is unresolved by them screenshot of the status is attached for your reference please help me out from the fraud company like motorola
      mobile/after sales services and fraudulent issue
      mobile/after sales services and fraudulent issue
      Complaint marked as Resolved Apr 13, 2019

      Complaint Status


      [Mar 12, 2019] Motorola Mobility customer support has been notified about the posted complaint.
      Verified Support
      Motorola Mobility Customer Care's response Mar 13, 2019 Hi Samirmba,
      we’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.
      Regards
      Motorola Support

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        ADVERTISEMENT
        S
        Mar 8, 2019
        Baghdogra, West Bengal
        Hi, i purchased a motorola moto one power on 09.02.2019 & have been noticing a huge battery drain issue in the phone from...
        ADVERTISEMENT
        R
        Feb 10, 2019
        Delhi, Delhi
        I just bought motorola one power phone 3 months back i. E in november 2018.
        I just faced music time and incoming voice...
        ADVERTISEMENT
        T
        Feb 9, 2019
        Delhi, Delhi
        Yesterday i went to moto service centre around 4 pm to get my phone examined. My phone had a minor battery issue and network...
        ADVERTISEMENT
        A
        Feb 8, 2019
        Bengaluru, Karnataka
        On 03/10/18 my moto x play had some charging issue. So, i went to krk solution marathahalli, bangalore they said some ic problem...
        ADVERTISEMENT
        R
        Jan 29, 2019
        Jasidih, Jharkhand
        I have motorola moto x4 mobile science[protected]. My mobile is on working condition and good in service but a little speaker...
        ADVERTISEMENT

        [Resolved]

        A
        Jan 12, 2019
        Bhubaneshwar, Odisha
        My mobile was switched off automatically and when i switched on it will be hang on their is no any function in mobile. Than i go to moto care for service but the service members can't repair my phone but the inspection charges 250 will be made from me.
        The mobile cannot repair by them but inspection charges will be payment from me.
        Motorola care - gandhinagar pada, balangir, odisha 767001
        Complaint marked as Resolved Feb 14, 2019

        Complaint Status


        [Jan 12, 2019] Motorola Mobility customer support has been notified about the posted complaint.
        Verified Support
        Motorola Mobility Customer Care's response Jan 14, 2019 Hi Arbind,

        Greetings from Lenovo-Motorola!

        We deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

        Regards,
        Motorola Support

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          ADVERTISEMENT

          [Resolved]

          B
          Jan 11, 2019
          Chengalpattu, Tamil Nadu
          Bought mobile on oct 2017 and not yet faced any issue with mobile up to nov 2018. On dec had an issue with mobile gets automatically power off issue after receiving call. Then tried to switched off and on, but no response on that.

          Then had a call to moto customer care and speak about this issue, they advised to handover to service center and same has been done. After few days, service center team called me and told to change the mother board of mobile and its cost around rs.4800 to rs.5300 (Equivalent to 95% of mobile cost)

          Since mobile looks new and didn't get any abnormality, service team said. Then asked them what went wrong on that mother board, why its gets replacement. But they didn't tell anything. Then escalated this issue to customer care, they simply told go and do repair at your cost, we didn't do any favour of this case.

          Request your support for this case.

          Awaiting for your valuable reply.

          Thanks & regards,

          N. Balamurugan.
          Complaint marked as Resolved Feb 14, 2019

          Complaint Status


          [Jan 11, 2019] Motorola Mobility customer support has been notified about the posted complaint.
          Updated by balaford Jan 11, 2019 Bought mobile on Oct 2017 and not yet faced any issue with mobile up to Nov 2018. On Dec had an issue with mobile gets automatically power off issue after receiving call. Then tried to switched off and on, but no response on that.

          Then had a call to moto customer care and speak about this issue, they advised to handover to service center and same has been done. After few days, service center team called me and told to change the mother board of mobile and its cost around Rs.4800 to Rs.5300 (Equivalent to 95% of mobile cost)

          Since mobile looks new and didn't get any abnormality, service team said. Then asked them what went wrong on that mother board, why its gets replacement. But they didn't tell anything. Then escalated this issue to customer care, they simply told go and do repair at your cost, we didn't do any favour of this case.

          Request your support for this case.

          Awaiting for your valuable reply.

          Thanks & Regards,

          N. Balamurugan.
          Verified Support
          Motorola Mobility Customer Care's response Jan 14, 2019 Hi,

          Greetings from Lenovo-Motorola!

          We deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

          Regards,
          Motorola Support

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            ADVERTISEMENT

            [Resolved]

            A
            Jan 2, 2019
            New Delhi, Delhi
            I purchased this product from amazon in july and 2018 less than a month ago the phone started with issues. Haven’t installed any major 3rd party apps and still this phone is troubling me. It shuts down automatically and then it becomes a huge problem to restart this phone because everytime you restart it, it switches off again that very moment. I contacted amazon to get this product replaced but they denied it and just fixed the product. But after two months i am facing the same issues and then i also visited pitampura branch for the same and at first demanded 2200 rs to get this fixed, but when i requested and convey him that phone is in warranty and its not our fault and after escalating this to their customer team then they have reduced the price to rs 600 and with six months warranty on the same issue. I fail to understand this charge as the phone is in warranty period and with no damage done from our side. But somehow i paid the amount as phone wasnt working and so i though too get it resolved i paid rs 600 and after few days also i am facing the same issue from the first month and then also the phone is not working. I went to service station regarding this they again demanding a price for the same. I have escalated this to customer service team but didnt find it useful. I paid around 12k for this phone and now feeling cheated for the phone. My money is wasted.
            Complaint marked as Resolved Feb 7, 2019

            Complaint Status


            [Jan 02, 2019] Motorola Mobility customer support has been notified about the posted complaint.
            Verified Support
            Motorola Mobility Customer Care's response Jan 07, 2019 Hi Ankit,

            Sorry to hear that.

            Please email us at [protected]@motorola.com referring to this post.

            Our team will assist you ahead.

            Regards,
            Gagan

            Lenovo-Motorola Social Media Support

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              ADVERTISEMENT
              ADVERTISEMENT