Motorola Mobility Customer Care

I have ordered my headphones from amazon india. The product was working fine and suddenly stopped working after 15 days. I contacted motorola service center nearby me and they refused to provide me service. I contacted motorola customer care and they asked me to courier the product to their delhi service center. Now the package has been delivered and i'm not getting any confirmation about the further process. It has been more than a week.

I have given my Moto g6 phone at Karamana Service Centre Trivandrum due to the complaint of overheating, battery draining and cannot view the incoming calls. They informed us that the phone is complaint due to water damage and they claimed that they rectified it. But there was no such issues of water damage with my phone. After service they returned me the phone for an amount of Rs 900, but the complaint was not rectified. Again I approached the same service centre and they told us that they will return after 3 days after servicing. Now they are telling that battery is completely water damaged and asked for an amount of Rs 5500 to rectify the same. The service providers are not genuine in their work, they haven't informed me about the issue at first and they are asking for huge amounts.

I have purchased motorola x play mobile and using it (Invoice copy is attached). Currently, i am facing the issue of battery drain and i have visited the service centre of motorola and new battery requested a thorough job sheet (Attached herewith). But they fail to provide after-sales services and each and every time giving me wrong commitment and my issue is still unresolved. As a customer this kind of services not to be accepted. The company have to provide after sales services anyway to the customer. Kindly help me in this matter. Provide me with the services from motorola and help me out by instructing the company to take back their product. Please consider my above complaint. Hope for the best positive solution.

Further i want to add more information.in the company's website status of my repair is mentioned wrongly and displayed screen problem and it was resolved by them. But my problem is battery drain and still it is unresolved by them screenshot of the status is attached for your reference please help me out from the fraud company like motorola

My mobile was switched off automatically and when i switched on it will be hang on their is no any function in mobile. Than i go to moto care for service but the service members can't repair my phone but the inspection charges 250 will be made from me.
The mobile cannot repair by them but inspection charges will be payment from me.
Motorola care - gandhinagar pada, balangir, odisha 767001

Bought mobile on oct 2017 and not yet faced any issue with mobile up to nov 2018. On dec had an issue with mobile gets automatically power off issue after receiving call. Then tried to switched off and on, but no response on that.

Then had a call to moto customer care and speak about this issue, they advised to handover to service center and same has been done. After few days, service center team called me and told to change the mother board of mobile and its cost around rs.4800 to rs.5300 (Equivalent to 95% of mobile cost)

Since mobile looks new and didn't get any abnormality, service team said. Then asked them what went wrong on that mother board, why its gets replacement. But they didn't tell anything. Then escalated this issue to customer care, they simply told go and do repair at your cost, we didn't do any favour of this case.

Request your support for this case.

Awaiting for your valuable reply.

Thanks & regards,

N. Balamurugan.

I purchased this product from amazon in july and 2018 less than a month ago the phone started with issues. Haven’t installed any major 3rd party apps and still this phone is troubling me. It shuts down automatically and then it becomes a huge problem to restart this phone because everytime you restart it, it switches off again that very moment. I contacted amazon to get this product replaced but they denied it and just fixed the product. But after two months i am facing the same issues and then i also visited pitampura branch for the same and at first demanded 2200 rs to get this fixed, but when i requested and convey him that phone is in warranty and its not our fault and after escalating this to their customer team then they have reduced the price to rs 600 and with six months warranty on the same issue. I fail to understand this charge as the phone is in warranty period and with no damage done from our side. But somehow i paid the amount as phone wasnt working and so i though too get it resolved i paid rs 600 and after few days also i am facing the same issue from the first month and then also the phone is not working. I went to service station regarding this they again demanding a price for the same. I have escalated this to customer service team but didnt find it useful. I paid around 12k for this phone and now feeling cheated for the phone. My money is wasted.