Motorola Mobility — Motorola Edge 50 Fusion smartphone damaged after Android 16 update

Dear Sir/Madam,

I am writing this letter to formally complain about a serious issue I have faced with my Moto Edge 50 Fusion smartphone after installing the Android 16 update.

After updating my device to Android 16, my phone suddenly stopped working properly and eventually became completely non-functional. The device is either not turning on / stuck on boot screen / showing abnormal behavior (you can edit this line as per your issue).

I would like to highlight that my phone was working perfectly fine before installing this official update provided by Motorola. This clearly indicates that the issue has occurred due to the software update and not because of any physical damage or misuse from my side.

Additionally, I have come across multiple reports from other users facing similar problems after the Android 16 update on Moto Edge 50 Fusion devices, which further confirms that this may be a widespread issue. ()

I request you to kindly investigate this matter and provide a proper solution at the earliest. I also request a free repair or replacement of my device, as the damage has been caused due to your official software update.

I want to clearly ask—who is responsible for the damage caused to my phone after your Android 16 update?

We are not rich people. We are from poor backgrounds, and we save money with great difficulty to buy a mobile phone. Because of your careless and poor-quality update, my Moto Edge 50 Fusion device has been damaged and is no longer working properly.

Now what should we do? How can we afford to buy a new phone? Will your company compensate us for this loss?

I depend on my mobile phone for my daily livelihood. I work in delivery services, and my earnings depend completely on my phone. Due to this issue, I am facing serious financial loss and difficulty in managing my daily expenses.

This problem has occurred because your company released an update full of bugs without proper testing. For this, your company is fully responsible.

I am extremely disappointed with the quality of your service. This is unacceptable. I demand immediate action from your side, including a free repair, replacement, or proper compensation for the damage and losses I have suffered.

If my issue is not resolved soon, I will be forced to take further action and escalate this complaint to higher authorities.

I hope you understand the seriousness of this situation and take responsibility.

Best Regards,
Gopal Bhagwat