[Resolved] Motorola Mobility — Motorola mobile speaker replacement issue

KUMAR_VIKESH

from Bengaluru, Karnataka

Address:

560076

Job sheet no. Amsblk001688

I have purchased a motorola mobile phone from amazon and it is hardly 1 month old and speaker is giving trouble now. The volume is coming very low. I went to motorola authorised service center in koramangala (B2x) and submitted my mobile to them for replacement of speaker.

It is more than 10 days now and they do not have any update as by when the handset will be repaired and handed over. This is very bad as they are taking more than 10 days for speaker replacement and still not giving any timeline apart that no standby policy is also followed where they do not have any answer.

Please look in the matter on serious note and take immediate action for resolution.

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Sep 17, 2016

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2016

Motorola Mobility Customer Care's response Hi Vikesh,

We have received your inquiry and escalated it to concern department for assistance. Someone from the team will reach you soon sharing an update. Please hang on.

Thanks
Srujan
Motorola Support.