Motorola Mobility — Motorola - worst service ever witnessed

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	motorola

Now we know how valuable a customer is for your company, that you don't respect them. To prove my statement below is the scenario:

I purchased Moto G 3 in September 2015 and it got some issues in December 2015.

Within 3 months after purchase the Audio Jack of the phone was not working and the phone was heating up badly.
I have reported this issue at Motorola Service center, Noida (Satyam Communications), i was asked to submit my phone because it has some hardware issues and I was told that i will get it back within 10-15 days. They asked me to contact at Motorola customer care for further queries. I have submitted my phone on 14th Dec.

After that i have been taking multiple follow ups at Motorola customer care with no response even after escalating the issue.

Mr. Praveen who was previously handling my issue told me that i will get my phone on 2nd Jan, and then for weeks they have not confirmed me any receiving date, next when after continuous follow ups the issue was reassigned to Mr Prashant, i was told that i will receive it on 20th Jan.

On every call i have been receiving the conflicting responses from your end as mentioned below-
- the parts are issued but not dispatched
- parts are still in demand
- 1 part is issued and the other(motherboard) is in demand
- the parts have been dispatched but moto customer care have not received any updates from Moto Service center, noida.
-some consignment issue is going on.

As per my conversation at Noida Service center i came across the below points-
-, the parts are still in demand
- motorola site is blocked and they cant provide the exact status
-motorola is not issuing parts for new moto phones motog3 and motox.
-all the phones submitted in and after November are still pending with then for repairing.


I have again called at moto customer care on 18th jan and in my conversation with Mr. Sunil i was told that my case has been emailed to higher authorities in which they have mentioned that i want a new replacement to my phone or my money back. I was told that i will receive all these things in written but till now i haven't received any mails
.
Later, I have received a call from Prashant saying that i will not get my phone on 20th jan 2016 and it will be for sure delivered to me on 4th Feb 2016. I have been provided this in written (Please refer the attachment) . He told me that it is the final date and if i will not get the phone on this date he will for sure provide me replacement of my phone.

I waited till 4th Feb but was no luck. i have called at motorola customer care thrice and requested them to connect me to Prashant but everytime i was told that that my call is scheduled on 5th of feb and i waited the whole day and i haven't received any call from him and just a mail from prashant that i will get it on 12th now.

Customer care team, service center team and Mr. Prashant who is handling this issue, everyone giving different statements and no one is aware of the exact status. It seems I will not be getting my phone again on 12 Feb also. So please stop giving me new dates and just settle the issue by refunding the amount. Keep your phone with you. I am not anymore interested in MOTOROLA.