[Resolved] Motorola Mobility — Motorola x play 32gb

chatterjee1

from Mumbai, Maharashtra

Address:

Gurgaon, Haryana, 700059

I bought x play from flipkart on[protected]. Now the sides of my mobile have inflated/swollen and getting cracked. Since past 2 days the power button side part has swelled/inflated. Power button as a result seems to be levelled with the swallon side and not in my control. Phone is rebooting now and then. Getting heated up. Service centre at salt lake near 3no water tank, kolkata said not repairable since the defect is in 'housing section'. They refused to give the words in writing. I am urging you to get my phone replaced.

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May 19, 2017

Complaint marked as Resolved

Motorola Mobility customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2016

Motorola Mobility Customer Care's response Hi,

We would like to get more information, feel free to send us an email to [protected]@motorola.com referring to this post.

Thanks
Motorola Support.

Sep 15, 2016

Updated by chatterjee1 With reference to my complain about my mobile set Moto X Play 32 gb edition to Motorola dated 7/9/2016 through this site, I'm reminding you about my complain . The side walls of my set have inflated/swollen creating gaps. I have already sent a number of pictures supporting my complain. I also urged to replace my mobile set since it is still under warranty period. I have also sent you the paper relating to my buying of set. Your company had last sent me an email on 9/9/2016 stating and I quote :
"Thank-you for sharing more information, we have escalated it to the appropriate team for assistance, you will hear from us very soon."
Till date a considerable time has past and I am yet to get a positive reply to my urging of replacing my defective mobile set. This delay is uncalled for. Still waiting for your reply and action thereof. This delay on your side is leaving a bad impression on the future possible buyers of your different products.

Sep 19, 2016

Updated by chatterjee1 With references to my complains through this forum on 7/9/16 and 15/9/16, and your subsequent reply to me on 9/9/16, this is a reminder. Nine days have passed since your last reply. Nine days time, I am sure, like me, your Multinational Company of repute would also agree is a considerable time to come to any decision regarding my complain. Silence on your part is really unfortunate and uncalled for. It has reached a state of mental harassment to me.

Anticipating your speedy reply and decision.
Regards,
Koushik.