Motorola Mobility — Not providing my cell phone from past 3 months

Address:560103

Hi,
This is Kruti. I bought Moto X Play mobile on 21st Sept 2015. After two months the mobile was not working fine and given to the motorola service center naming B2X Jaynagar Banglore[protected] on 28th NOV to repair and i have the reciept which is provided by them. I was told that mobile will be ready within 10 days but still they are not returning my mobile nor a new phone. Its already 3 months nearly that my mobile is in service center. Eventhough i call them often they are not taking seriously and not responsive. They are not providing a new phone either since it has Mother Board failure. Please consider this complaint and help me get my phone.

Complaint Number[protected]
Job Number AMSFLA010368
IMEI number of mobile [protected]

Regards,
Kruti Sundar - [protected]
[protected]@gmail.com
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Motorola Mobility customer support has been notified about the posted complaint.
Jan 25, 2016
Updated by madhurevanna
My contact number is [protected]
Mail ID- [protected]@gmail.com
Complaint comments 

Comments

Hi Kruti,

We’ve received your inquiry and have escalated it to the appropriate team for assistance. Thank you for your patience as we work to address your concerns.

Thanks
Motorola Support

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