[Resolved]  Motorola Mobility — not repaired in warranty and behavior was so rude

Address:

Indore, Madhya Pradesh, 452001

Dear sir/mam
i have submitted my phone for repair on 7/12/17 the problem was after update my vo lte and sd card stopped working the service center guy told me that it is software problem so we need to reflash the phone software and it will take 2 hours and after that my vo lte started working but sd card did'nt so service center guy told me to leave phone for 8-10 days because they need to replace pcb board and i asked him that how much long it can take then he told me not more than 10 days and then i clearly mentioned him that i won't be able to leave my phone more than 10 days and he told me sir don't worry we will repair it before 10 days so i waited for 10 days at 14 dec i received a call regarding my phone repair and he told me that my phone is ready and i can collect it on 16 dec so i visited service center and i got to know that its in repair progress and the guy told me that we received a board and after fitting it we are facing some issue so he told me that we need to order new board and hence we need one more week and then i complained about it and they told me that sir we are forwarding it to senior team and you will receive a call before 6 but nothing happened then again i called the service center they told me to wait and i will receive a call when its done and then i again called customer care i told them i need to talk to senior team they again told me to wait till 5 but nothing happen so i called once again and they told me that senior team tried to reach me but they were unable so they responded through mail they told me to wait till 20th but today at 19th service center girl name amrita called and told my father that body is damaged and i need to pay for it i was so shocked and angry because at the time of submission the service center guy told me that we need to check your phone physically so we need to remove your phones tempered glass and asked him why tempered glass then he told me for physical examination its necessary to check warranty and other factors so said ok after the so called physical examination he told me the phone is in warranty and i will be not charged for repair and i m confirm my phone was not damage from any side and any angle but your service center girl amrita is telling that phone can't be repair until i pay for body so told her no i won't and i want my phone to be repaired on time but she refused and customer care agent also refused to help me and one more thing the service center girl behavior to customers are so bad that she started blaming me that sir we have rejected your phone 3 times but you still dropped the phone for repair and we told you to that we won't be able to repair it and not that she started she saying that when i called for phone inquiry they told me my phone will not be repaired because body but nothing happen like that till the date they were telling me to wait and not a word about body and one more thing i took my phone for issue related to sd card and volte but in job sheet they mention me complaint for freezing and crashing its not right at all and now she is stating me as lier and fraud so i filed a case against company and service center and if my issue is not solved then i"ll take legal actions against company and service center
its a humble request to solve my issue i m fed up of your service and never gonna buy moto or lenovo phone again please consider this matter serious and urgent because your service staff doesn't consider value of time they think people have time to call all day and in the end get treated as fraud and lier my consumer complaint no.546427 and 543718 please consider this matter serious and my expectations from company are either replace my device or repair it free of cost as its in warranty waiting for your response
name chirag chaturvedi
phone no.[protected]
job no.Srgjr[protected]
imei no.[protected]
thank you