[Resolved]  Motorola Mobility — on off issue

Address:

713331

It was about 4 months my new Motorola G5 plus was working well I'm fine but it was as usual I charge my phone at night for an hour it got fully charged till hundred percent and I kept it for her side. When I wake up in the morning I was watching that from my phone from the navigation bar blue white and grey lines are running throughout the display and it automatically turned off. My head was freaking out that how it can be possible it's just a new phone I was knowing that its display problem so I kept it aside and went to office. When I came back to home I try to open that but I can see and hear that lock unlock sound was coming out from the speaker and I thought that is a minor issue so I should complain in the Motorola services via moto app. But I got to know that there is a service centre near Asansol . So I went who to check my phone problem. But the incharge of the customer care of Motorola in Asansol. Told me that your phone was Dip inside the water and your motherboard and the SIM card tray was infected by fungus and it got rust as per service centre. But I don't know how can it be possible I haven't done anything at all. It was just about a 4 month and my phone is just chill you within warranty but they told it cannot be possible because your phone is not coming under warranty under Motorola terms and conditions so I got freaked up a lot and my head got brust up that what the **** how can it be possible man I don't know why you people designs is a phone with written that water resistant as per company it is Splash proof ok fine . When I bought it from Flipkart it was alright within 4 months and all of a sudden it got rust . Then what's freaking things that Flipkart all Motorola is selling this phone for such a high rate up to 18000. And the customer care told me that the motherboard are the main part of the phone will cost you about about 10000 rupees for the motherboard I don't know why wel from the rust came and the water got dipped inside my phone I don't think that you are engineers and designers knows how to make a phone. I will not say that I can make a phone but still why it's required to make a SIM tray up of a phone. If a person walks in a road and all of a sudden it started raining and the person kept the phone in the pocket . So that means the phone will work. But I don't know how it is not working I haven't done anything but still it wasn't turning on. Show the phone by brought it it was totel costed about an 18000 so what's the mean of buying motherboard of about 10000. So I got to know about the problem from the customer centre. So I should complain in the consumer forum about this matter then why should Motorola Flipkart should sell this items about an such an amount . So I don't know what could be done I want my device to be get alright but I don't know what could be done I took my phone from the customer centre and it is kept as a showpiece for amount of 18000 I don't know why you what could be done right now please help me as fast as you can the complaint sheet is attached below this complain.