Motorola Mobility — Repairs take too time.

Address:

Chandigarh, Punjab, 160023

Respected Sir, The detail of my handset is as under:- Product MOTO E2 MODEL: XT1506 IMEI/Serial Number: [protected] Date of Purchase: 6/25/2015 Job Number: AMSCHA000349 Gin Number: GINCHA000361 I purchased a (MOTO E2) handset from flipkart in June 2015 (bill attached). I found some problem in the handset on 10.10.2015, I searched the service centre from the Internet and reached the service centre at Sector 34, Chandigarh, after reached there and found that Service Centre has been shifted to SCO 26, 1ST Floor, Sector 20-D, Chandigarh. Finally I reached the Service Centre around 1:00 pm on 10.10.2015, they informed that today is power cut till 5:00 p.m., come on Monday. I was out of station till Monday. On Tuesday before reaching, I tried to contact Service Centre Phone Nos. i.e. [protected], [protected], [protected], all phone nos are still not working. Anyhow I reached the Service Centre [Sant Rameshwari Enterprises, SCO 26, 1st Floor, Sector 20-D, Chandigarh 160020] about 5:00 pm, after some time (on my turn) the gentleman of the service centre informed me that there is software problem but now networking is very slow, you will collect the handset tomorrow. In this regard they issued me a service Note (copy attached). Next day, I contact about 3:00 p.m. at phone No. i.e. [protected] which is mentioned on the Service Note issued to me, the attendant of phone No. [protected] was not in the Service Centre and informed to contact at No.6555529. The lady attending the phone No.6555529 was informed that today networking is very slow you can contact tomorrow, after my repeated requests that handset is very urgently required to me the Service Centre informed me about 5:15 pm that your handset is hardware problem and will take 10-15 days. So far I was purchase four set of MOTO E2 for my family members being a good cellphone, you can also check my record. Only now I came to know that it is not enough to get a good cellphone, but should have a good service center facility also. Good facility means all related parts should be available in the service centre so that customers does not suffer. You are requested to look into the matter and provide all help to the Service Centre so that rectify the problem immediately, I cannot wait 10 days more, as I have without handset now. Regards, HARVINDER BIR SINGH 1184/23-B, CHANDIGARH [protected]