Motorola Mobility — Service center " global services" poor response

Address:

410507

Hello Team Motorola, Greetings of the day! Just close down your Pune Service center "Global Services - 1274, S Nagar J.M. ROAD, Near Garware Bridge, Deccan, Pune - 411004, Maharastra, [protected], 10:00-19:00 Mon-Sat" It has no use. Reason: 1) Poor response 2) Not cooperate with customer 3) Suggesting customer not to visit them on Saturday. I went to That Service center to replace the Sim Slot of my Moto G2. Paid advance of 500 INR.They Promised to arrange the part by 7 Days. They arranged part by 8 Jan 2016. It took more than 30 Days to arrange the parts. I between when I called customer care representative of Motorola on "[protected]", then I came to know that the Service center have not yet raise part requirement to M/S Motorola werehouse even after 20 Days of my advance payment. After repeatative comunication with customer care, they promised that the part will be arranged and M/S Global service will call back me and fit the part in my device by 9 Jan 2016. But today when I called the Global service they told me that, they have the child part but suggesting me not to visit to them on Saturday(i.e Tomorrow) with my device. Although the working days of this service centre is from Monday to Saturday. In Simple Motorola Is harassing the customer. They took 30+ Days to arrange the child part against the committed 7 Days and while fitting the part also they are harassing customer to visit to them on their preferable days except Saturday. It is too ridiculous that a service center avoiding customers. If anyone want any feedback Motorola, I can say "Be aware of their service and support before buying any product, either might be land in a big trouble" For me I can say, "It is a big mistake to choose Motorola Brand". Hope this escalation latest will be taken seriously. Regards. Ashish De [protected]| [protected]@gmail.com