Motorola Mobility — Unhappy customer-Service issue

Address:	New Delhi, Delhi, 110085
Website:	moto all website

I am the user of Moto X Play, I had purchased this smart Phone due to brand image, Moto is the brand which is symbol of good services & best instruments however I would like to say it was a myth and reality has come in front of me when I used the product and did not get the proper service.

I have purchased MOTO X Play from your selling partner “FlipKart” on 22nd Dec’2015, In month of Nov’16 I was facing problem in my Mobile, it’s memory card did not read. I visited in your authorized center(Max Mobile Care) on same time & they did not accepted my mobile and gave excuse by stating that our server is migrated so we can’t take your Mobile for repair, I re-visited on 2nd Dec 2016 but excuse was same. Finally I got success to handover my Mobile for repair on 14th Dec’2016. The Technician informed that mother board will be change in your Mobile and it will take 10 days under the warranty. I relinquish my Mobile to service center, after 10 days (on 23rd Dec’2016) I contacted to your authorized service center for my Mobile then they told me “we did not get part from MOTOROLA company so we need more time”.

From 14th Dec’2016 to till date(10/01/2017) I did not recompense my Mobile. I have some query about such type of services

1) What is the use of such type of Mobile were customer did not get the service properly.
2) Why Most popular brand don’t have the parts even they advertising very aggressively for sale the product in India.
3) Who will fetch the losses which I got in last one month
4) Have we any TAT for service & replacement of part.

I am writing this mail because my patience has been almost in end condition and I can’t bestow such type of answer from your authorized service center that company has not given the parts.