Motorola Mobility — urgent request for display replacement - motorola edge 30 (imei: [protected])

Dear Motorola Customer Support Team,

I hope this email finds you well. My name is Abduzzahir Chandorwala (son of Shabbir Chandorwala who is proprietor of M/s Fakhruddin Abdulhueis), and I am writing to bring to your attention a persistent issue with my Motorola Edge 30 smartphone.

On 15th January 2023, I purchased the Motorola Edge 30, which has been an excellent device overall. However, after a recent software update, I noticed a green line running vertically across the display. Despite visiting the service center and speaking with customer executives, the issue remains unresolved.

I understand that your company policy allows for the replacement of faulty displays within 18 months of purchase. Unfortunately, this timeline is not in my favor by only a month.

Details for Reference:
• Model Name: Motorola Edge 30
• IMEI: [protected]
• Location: Mumbai, India
• Mobile Number: +91 [protected] (Primary) / +[protected]Alternate)
•
I kindly request your urgent assistance in resolving this matter. As a loyal Motorola customer, I believe that a display replacement would restore my phone to its optimal functionality.

Please advise on the next steps or provide instructions for initiating the replacement process. I appreciate your prompt attention to this issue.

Thank you for your understanding and cooperation.