Motorola Moto G 2Nd Generation — Motorola Moto G 2nd Generation Repair Issue

Address:

Pune, Maharashtra

Myself Jai Desai. I have bought your phone Moto G 2nd Generation with IMEI No.: [protected], MSN No.: R47AXQ8KTP, Color: White(on 12-September-2014 I have received it from Flipkart.Com). My phone stopped working suddenly two weeks ago. I got to know that the phone is water damaged when I visited your authorized service center PC Support, Pune, India. Surprisingly, one of the features of the phone said that it is 'Water Resistant'. I writing this mail to you after my interaction with your staff at Pune's only Motorola gallery. I waited for a week(from 20-October-2014 to 27-October-2014) just to find out where the gallery is situated. Secondly, when I go there(on 27-October-2014), the staff is so rude that that after assigning token to 35 customers in waiting, they simply walk out for lunch. Without even informing us. I am a working man and I can't spare two minutes of my time, but because of your staff, I had to spent three freaking hours(on 27-October-2014 from 12:30pm to 3:30pm) at the gallery. Just waiting. Secondly, the staff person said I would receive a call in a day or two(may be on 29-October-2014) to let me know of the issue. I did not receive a call till third day. I called them for 70 Times(on 30-October-2014). Mind you, 70 times. They received my call twice and Mr.Sailesh said they have still not checked my phone. Naturally, I was highly pissed. It was then I called to Mr.Manish at 6:45pm, who told me that the phone's motherboard needs to be changed and it will cost me 80 percent extra cost of the original MRP. You think I am a fool? How can you check my phone in a few hours time and give me a reason as bizarre as this? Afterwards, one of the service guy called me at night 8:30pm and said we are just opening and checking your phone and will let you know what exactly we need to do and will let you know the status by tomorrow morning(31-October-2014) around 11am.Still waiting for call from their side. Now they are making lot of new new reasons for not repairing my phone. I don't belong to a rich family. You promised me some features at a reasonable rate in one of your phones and I bought it. My trust in you is broken. I am still paying the EMI. I cannot afford to spend more for a phone. I request you to please check with the staff of Pune, get me my phone repaired without any extra cost or get me replaced. If you fail to help me then there are online customer forums, Twitter, Facebook, etc. Do kindly help out your costumer who is begging for your service. Please resolve my issue.