[Resolved]  Motorola — moto g5s plus

Address:

Chennai, Tamil Nadu, 600020

Greetings!!!

I got a new moto g 5s plus from amazon which costed rs. 15999. I have rarely used the mobile. On 9th october i had put my mobile for charging. Initially my mobile was getting charged suddenly i noticed the mobile was not getting charged. I changed my mobile to different points and checked but didn't work. The mobile was working fine. Finally on 10th october since my mobile charge got drained my mobile was switched off.

I went to authorised service center at adyar: smart care - ctg
Address: #70/29, 1st floor, sardar patel road, adyar
Job sheet no: soin[protected]

Imei [protected]
[protected]

They said waterlogging and charging cable and charging pin burnt. They said they will charge rs. 2, 600 for changing the charging point.

I told them there was no change of water logging into the device. The service personnel told me may be because of sweat or rain.

Since it was a costly mobile i told them fine kindly service and give me.

On friday when i called the service center they told me the mobile cannot be serviced and asked me to take it back.

I was totally upset since its rs.16000 mobile and i had hardly used it.

I checked with amazon they couldn't help me.

Finally got in touch with moto customer care and the customer care executive got all the details about the service center and told that i will be called back by senior executive.

Finally today since there was no followup messaged the moto care again giving my job sheet number and the executive told me the mobile is ready you can go n get if from the service center.

I again called the service center they again gave me the same answer saying that the mobile cannot be serviced kindly collect it.

When i informed the same to moto care executive she told me to go directly to service center and call the toll free number from the service center.

I went directly the adayar service center, when i gave my job sheet they said mobile cannot be serviced kindly take it back.
When i told them again about that i contacted the customer care executive they lady from the service center told me that mobile can be serviced but you will be charged rs. 12000 for changing the mother board.

When i asked why you dint tell about the mother board service and cost before the service center people told me usually they wont say about about changing the mother board over the phone. They will only say that the mobile can be serviced.

Another service personal told me even though mother board is changed we cannot assure the mobile will work.

This has led to be a height of depression and really couldnt bear what the service i receive from you guys.

My question:
I am not aware that water has logged into mobile. My mobile was working totally fine.
If a rain drops or sweat put me to a situation that i need to purchase a new mobile again then why should i get moto
I have not even started using the mobile properly event before that i have lost my mobile
Your service persons are not clear what they are answering and their answers are continuously changing.
My mobile was totally working fine will the mobile got switched off with out charge but how could you claim that mobile cannot be repaired.

If i had dropped my phone into water bucket swimming pool or if i get wet in the rain with my mobile, i accept that its my mistake.

But all these things didnt happen at all and now you are claiming my mother board has to be changed then with what trust can i get moto mobile again... I have a genuine reason to claim since its a very new mobile and i have been very careful using it. And rs.15999 spend on a mobile is not that easy. It was gift from my parents and cannot tell them that mobile cannot be used at all. My mobile totally working fine till without charge and if it had been a mother board problem it wouldnt have worked at all. Kindly consider my case and help me get my mobile serviced or replaced.

Hope to get positive reply from moto.

Thank you.