Motorola — moto x 1st gen camera lining problem

Address:

Ambala, Haryana

I have got a defected a defected moto x 1st gen which I purchased on 1-4-14. Its camera was showing vertical moving lines and that spoils my pictures every time I click it. Regarding this I had registered a complaint so many times and your executives told me that it was a software issue and told me to clear cache. Even once they said to reset the phone and I did the same but the issue was not resolved. And recently I registered a complaint on 21-December-14 (reference no.[protected] to replace my device which is in warranty as I got to know from the service centre that it is a hardware problem and the service centre told me that it will take 7-10 days to resolve the issue after that I came back home without submitting the device because I told them that I am a businessman and I can't afford to give you 7-10 days and informed the same to the customer care executive. On the evening of 25-dec-14 I got a call from Motorola their executive committed me that it won't even take 7 days and asked me to submit the device to the service center and then provide the job sheet number to him by calling Motorola customer care and on the very next day that is 26-dec-14 I submitted the device to the sevice center and gave the job sheet no. To customer care executive as I was asked to do so. According to Motorola's policy, an issue is supposed to resolve within a week if the phone is in warranty and 14 days if it isn't warranty . my device is in warranty and then also I was given closing date 9-jan-15. I told them that I am facing loss in my business of not having my phone with me as all the contacts are saved in Google account and if it will take more than a week you will have to compensate me but they refused. In fact the issue was not closed on 9-jan-15 and nobody from the Motorola informed me about why the issue was not resolved. Almost each time I called them to ask the status of my complaint. After 9-jan-15 when I called them they gave me their north regional head's contact number his name is sharanjit singh and he said they don't have the device in stock. On 13-jan-15, sharanjit and Sandeep( a guy from Motorola's service center support team) told me that they will dispatch a new moto x. On the evening of 15-jan-15 I received the new replacement device but after testing the device I found that it is also a defected product with same camera problem. On 16-jan-15, I called sharanjit to report the same and he forwarded the same to other senior executives. now the company is saying that, that is not any defect but 'beat effect ' . I don't see it as a feature because no effects ever spoils a picture. Now what I want from the company is a higher model of this phone and a compensation for the loss that I incurred in my business for not having the phone with me. I even told them that I a businessman I can't afford 1 weeks time and they said OK it won't take that long and so I submitted the phone to the I have got a defected a defected moto x 1st gen. Its camera was showing vertical moving lines and that spoils my pictures every time I click it. Regarding this I had registered a complaint on 21-December-14 to replace my device which is in warranty and according to Motorola's policy, an issue is supposed to resolve within a week if the phone is in warranty and 14 days if it isn't warranty . my device is in warranty and and then also I was given closing date 9-jan-15. But even then it was not closed because they haven't informed me that they didn't had any devices in their stock. But after arguing so much with them the phone was replaced on 15-jan-15. But the new phone is also having the same defect and now the company is saying that, that is not any defect but 'beat effect ' . I don't see it as a feature because no effects ever spoils a picture. Now what I want from the company is a higher model of this phone and a compensation for the loss that I incurred in my business because of not having the phone with me.