Motorola — Moto X 1st Gen rear facing camera not working

Address:

Bangalore, Karnataka

Hi, I purchased a Moto X 1st gen from Flipkart in May 2014 (IMEI no : [protected]) . A week ago, its rear facing camera stopped working, i.e. the button that is used to switch from front to rear camera disappeared. Also the focus button has disappeared. I am not the only one who faced this issue. From public forums, it seems that some customers in USA faced exactly the same issue as mine. They got their handset replaced as they were under warranty, as no solution to this problem was found. My handset is also under warranty. I also talked to the person on phone (mentioned in one of the forums :https://forums.motorola.com/posts/d095b8776f - Dr. Bharat, Mail Id- [protected]@live.in, [protected]), who faced exactly the same issue. He got his handset replaced from Motorola. He only advised me to mail Motorola on this address, explaining the same issue. You can contact this person as confirm about the same. He purchased the mobile in June 2014 and faced this issue in January 2015.My issue is exactly the same as that mentioned in these public forums, which proves that I am not the only one who is facing this issue, people have faced it in past and got their handset replaced : http://forum.xda-developers.com/moto-x/moto-x-qa/moto-x-rear-facing-camera-stopp...⇄ https://forums.motorola.com/posts/f0960eda8b https://forums.motorola.com/posts/d095b8776f https://community.republicwireless.com/thread/26981