[Resolved]  Motorola — Moto x style under warranty not repaired or replaced by service centre for two months

Address:

Kozhikode, Kerala, 673001

I bought a Moto X Style from Flipkart. It worked well for 2 months. After that it started showing problems. It automatically restarts and most of the time it wont go past the logo screen when booted. I gave it to a Motorola Authorized Service Centre named Ridham Mobiles at Kozhikode, Kerala. I called them in a week and they told me that the mother board needs to be replaced and they will contact me once it is done. After 10 days with no call from them I tried to contact them but their phone was switched off. Somehow I got through and they picked up the phone and told me it was not ready yet and asked me 20 more days. After 20 days I contacted them again and they told me it was not ready and asked me 10 more days. Again after 10 days I contacted them and told me it was not ready yet again. I again gave them 10 more days twice like this and contacted them after that and it wasn't ready yet. This time I asked them why and they told me that the mother board the company had sent was a damaged one so they ordered another one. They asked me a week more and I gave them ten more days. After that when I contacted them they are asking a week more. Now it has been 2 months.My 2 months warranty period is already lost. I regret that I bought a motorola product.

My Job Sheet No : 3657