Motorola — MOTOG2 After Sevice problem

Address:

Khordha, Odisha

Hi, I am Lagnajit Dash, Address: Cosmopolis, Flat No-G-024, Near Khandagiri, Dum Duma, Bhubaneswar, Odisha. I have purchased Motorola- MOTO G2 (2nd Gen) mobile on 22nd Dec 2014 from flipkart, and order number is : OD[protected] with IMEI Sl No- [protected]. On 18th April it was suddenly stopped during calling and not switch on even after discussed with online customer care executing via chating. Customer care executive advise me to contact nearest Service center i, e “SMART SERVICES”, which is at Bhubaneswar. I have contacted the service center on 22nd April’15 .They checked and told me that “PCB was damaged and need replacement and reqd minimum 15 days. (Smart Service Invoice No-2414, My Mobile No-[protected]) On 7th of May’15, when I was called around 11 AM, they told me that the Phone is OK and I have reached the service center around 12.15 PM and they keep me telling several times that wait for 15 mins and same dialogue they keep telling me till 3.30 PM and this is really surprise for me. When service center confirm me that the hand set is ready, I thought that they are ready with all means. During delivery, I was pointed one problem, that SIM -1 is not working (problem was not exist before PCB Change) and very frequently SIM-1 signal is coming and going, but SIM-2 is perfectly OK. They told me that, it will be ok, may be some signal issue. I was in hurry, because I have some important meeting without solving the problem and I signed the invoice copy. Today (9th May’15), I reached the service center (SMART SERVICES) again for SIM-1 signaling problem. Again they have checked, told that, now it is OK. But, when I was came out from service center after 10 mins the same problem is showing. Today, I have also shown another problem to service center team, some blue spot in the screen. They told me that, wait for few days, then they will chk again. I am really surprise about the service provided by authorized service center of renowned International company “Motorola”. I am really disappointed. Kindly help me to solve these Two Problems (SIM-1 Signal problem and Blue spot in Screen) As per flip kart Invoice-My IMEI no was [protected] and Service Center told me that my IMEI no has been changed after PCB changed ([protected]-Sim-1 and [protected]-Sim-2).Can you please confirm, whether they are correct or not. Need your assistance to solve my problem ASAP. Regards, Lagnajit Dash [protected]