I am writing to formally complain about a serious issue I faced with my Moto Edge 50 Fusion smartphone after installing the official Android 16 update released by Motorola.
Soon after updating the device, my phone started malfunctioning and eventually became completely non-functional. The device is now either not turning on properly, getting stuck on the boot screen, showing abnormal behavior, screen flickering, green lines, or other serious display and performance issues.
To resolve the issue, I visited the authorized Motorola service center, Ekvira Enterprise in Hadapsar Pune. for proper support and resolution. Unfortunately, my experience was very disappointing.
The staff did not respond professionally and were unable to properly assist me. After checking the device, they informed me that there is a motherboard issue and demanded approximately ₹21, 000 for repair of a phone that latest market cost around ₹20, 000.
This issue started only after installing the official Motorola Android 16 update. Therefore, I strongly believe this is not due to customer misuse, but rather a software-related or company-related fault. Motorola should take responsibility for the damage caused after the official update and provide a free repair or replacement for affected customers.
As a customer, I feel extremely frustrated and helpless. After spending a significant amount on this device and maintaining it properly, I am now left with a non-working phone because of an official software update.
I request Motorola to urgently investigate this issue and provide an appropriate resolution, including free repair, replacement
Just After Warranty Ended I face this issue on my Phone after official Android 16 update till date no any issue or no any physical damage for my phone.
I hope to receive a prompt and fair response from your side
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