Motorola — Multiple issues with Moto G2

Address:

Gurgaon, Haryana

Hi, I am escalating this issue to you because of the worst experience with your customer care. I have Moto G 2nd generation that I have bought on 12th Jan 2015 but Flipkart send me the faulty one mobile that’s having power button issue, so I have called them for the replacement and I have received another MOTO G2 on 18th Jan 2015. I have inserted the SIM in sim1 slot and it’s popped out but on 2nd attempt it’s got inserted and my mobile was working fine since that time. Now I have multiple issues with this. • Camera not working. • Not able to hear the caller when received or calling someone frequently. • Phone got hung many times. • Heating problem. • Network automatically disappeared and comes after 30 sec or 1 minute. So I have called to customer care for above problems and they advised me to visit to service center and I have visited B2X, Spanish court, Palam Vihar, Gurgaon 122017 and reported these problem and also I have notified them that there is a problem with Sim1 Slot also, sometime it’s accepting the Sim1 in one go or sometime we need to try twice or trice to insert the Sim. Service center person told me that Sim Slot issue will not cover in warranty as there is a problem with Sim Lock, So I have called to customer care also for this but having very worst experience with him, he don’t want to listen me and just advising me to pay the money to service center for this problem. My Phone having this problem since I have purchased that and didn’t know that time if this is the issue with Sim slot lock because I have inserted the Sim successfully in Sim1 Slot and currently it’s also working then how can I identify that this is an issue. So please look into this matter and do the needful, so that service center can cover this problem under warranty as my phone is in under warranty. Thanks, Atul Kumar Sharma [protected]