Motorola — Nil Service Support from Motorola

Address:

Kolkata, West Bengal

Hi I have purchased Moto G (2nd gen) from Flipkart.com on 10/09/2014. Now I have been experiencing problems like Battery discharges fastt, charging port not working and Flash light not working. I had given the handset to your authorised service center B2X, 115/B, Canel Street, Kolkata phone no [protected] on 29th June'15. My experience with this particular service center had been horrible. First of all they had not provided any update in first 24hrs. When I called them they told me that Mother Board of mobile had been faulty and I need to wait 15 days for replacement. When I asked them what is the process to replacement of the set they asked me to contact Flipkart. Now Flipkart is telling me that authorised service center of Motorola should take action. Now tell me as a customer whom should i approach for the same since the phone is under warranty. This puts a serious question mark on the service you are providing through your online portal. I would appreciate your feedback in this regard.