Motorola — Non Extension of Warranty Support

Address:

Coimbatore, Tamil Nadu

I purchased a Motorola Moto G (First generation) mobile handset on 6th of April 2014 through flipkart which was subsequently supplied to my address by WS Retail on 8th of April 2014. I was using the mobile from then & was absolutely fine with it . In january 2015 motorola rolled out OS upgradation servies (Lollipop Version) to all users & i upgraded it to the same. Since then i was facing some glitches in the operation front. I reported it to Motorola Customer Support & they provided me some temporary solution which didnt paid off much. I made a travel to US on March 6, 2015 for a duration of 2 months. On March 21, 2015 my mobile got hanged & subsequently the screen became blank. I tried restarting it but it didnt paid off. Very next Day i contacted the Motorola Customer Support in US through their toll free no & they couldnt help any support as the purchase was done in India. I arrived in India on 3rd of May 2015. Very next week i approached the Motorola Authorised Customer Service Centre ("B2X") in Coimbatore. Upon scrutinizing they informed me that the mother board is corrupted & needs to be replaced. I contacted the Motorola Customer Support & Flipkart Customer Support, but they too didnt offer me any service as they claimed the warranty has expired. I even put forth my point saying that the fault happened during the Warranty period & since i was out of Home Country I couldnt visit them, still i was not offered any help from them. Now i have no option other than to contact the govt service portal. I have listed below the communication / incident reference i had to both flipkart & motorola Flipkart Flipkart Service Queries:I need to avail warranty on a product [Incident:[protected]] Motorola Email : Moto G First Generation hardware Fault [Incident:[protected]]