Motorola — Pathetic after sale service and complaint handling mechanism

Address:	Gurgaon, Haryana
Website:	www.motorola.in

I purchased Moto G 2nd n last year from flipkart. After few months, i started facing problems related to charging. After another a month, the screen stopped responding and everytime a call comes, screen automatically shuts down and a black out. I went to the service centre in Ambala (Nanak Telecom) to which they kept the phone for approx a month and then gave me back after resolving the issue. To my surprise, it again started with the same problem just after a week. I again went to the service centre and they they again kept my phone for 20 days. I registered a complaint in the moto customer care and as usual they gave some vague explanations and giving fake assurances that my phone will be repaired soon. Out of the total 10 months, Moto has kept my phone for roughly 4 months. They even once told me during the third time when they kept the phone that they will refund me the money. But again returned to their original statement that my phone will be repaired and they have no such provision of refunding the money. If motorola cannot repair my phone, perhaps they should either give me a new phone or simply refund my money. But it does not seems that they are going to do either and will continue to linger on with my phone. I am planning to go to consumer forum to seek a redressal as i have no expectations left from motorola. And i also suggest everyone to not to buy any motorola product because you are going into their trap. They do not have after sales service concept in india.