Motorola — Phone broken display is not getting repaired due to lack of spare

Address:	Chennai, Tamil Nadu
Website:	motorola-mobility-en-in.custhelp.com/

We bought a Moto G 3rd Gen phone through Flipkart in the month of Aug 2015. Phone was accidently dropped and display was brokeon 30 Aug 2015. I called up B2X Authorized Service centre Kandanchavadi on 31st Aug 2015. They were not ready to take a complaint (or prepare a job sheet) due to lack of spare parts. I raised complaint with Moto Support on 4th Sep (Complaint #[protected]. Further to which B2X agreed to prepare a Job sheet and accept a complaint on 9th Sep (Job Sheet #AMSCHE002967). Inspite of multiple followup, Neither B2X nor Motorola Support is ready to provide a spare parts for the mobile display or even provide a replacement for the phone. Its been more than 5 weeks now, no one is owning responsibility to fix the problem. The repeated response is they do not have spares parts to fix the problem. This phone was launched only in the month of Jul 2015. For such a new phone, if the company is not able to maintain adequate spares, What is the point of trusting the branch like Moto? Please help me speed up my cause.